I had a contract for myself and 2 of my bridesmaids. It included Bride makeup & hair and for my 2 bridesmaids only make up with lashes. Months before the wedding I had sent out pictures of the make up and hair due we desired. The day before my wedding Cassandra texted me the pictures I had sent to her previously of our looks. She said make up artist Ayana would arrive at my hotel door at 5:30 am to set up and start my hair @ 6:00am, then bridesmaid #1 @ 7:00am for make up and 2nd bridesmaid at 8:00am for make up then to follow it would be myself @ 9:00am to do my makeup. I agreed and said it was great sent her my hotel room number. I was aiming to be done by 10 am. Her make up artist Ayana showed up 1 hour late. I had called Cassandras mobile number 2 times and left a voicemail, she then texted me back at 5:55am," Hi! I just called Ayana, she must be running late! So Sorry!.." and "Just spoke with her. She's driving from San Mateo and said she'll arrive by 6:30 or so, which is more than enough time for everyone! No worries!!!" She started to work on me at 7:00am. Ayana did half of my hair and while doing it she used our crulying iorns because she only brought one. I was completely fine with it. Ayana mentioned that Cassandra never told her to show up @5:30am that she took the job because it was a last minute thing and Cassandra had no one else to do the job. She then continued with my make up & it did not come out nearly what I had previously sent to them. I was still optimistic being that it was my wedding day and I wanted things to go smooth. She did not completely finish my work and started working on one of my bridesmaid at 9:50am. By this time we knew she would not be able to complete my 2nd bridesmaid make up, therefore my bridesmaid left to MAC to try and get her makeup done. Luckily they took her in. My bridesmaid that had her makeup started at 9:50 am was still not complete and it was already 11am. I was not able to take pictures with my bridesmaid due to timing. Every one was running late. Finally, the bridesmaid who left to MAC came back looking flawless and Ayana had ask to take a picture because she would let Cassandra know she did not have time so she had to go to MAC. My other bridesmaid make up was HORRIBLE and rushed!!! 11:15 am and still not complete. She was also unaware that we were all doing lashes because she said Cassandra did not inform her. This was a very disturbing experience and I am looking forward for a refund! No bride should ever go through anything this horrendous. Moral of the story, if you have a small bridal party do not book them because you will not be their priority!!! Cassandra and I had a few text the day of my wedding. Anaya had lied and sent her a picture of my bridesmaid with MAC makeup and tried getting credit for it. I instantly gave her a little background of what had happened and Cassandra said she was not late and that Anaya had more than enough time to finish all three of us. Such a bad experience. Looking forward to getting refunded.