2. Alvarez's House Cleaning
- 14 years in business
- 256 hires on Thumbtack
- Serves Victorville, CA
"I figured maybe he does a clean up and she does the deep clean. I went back to work. A couple hours later I go back home to check in they are working in the kitchen and when I asked how things were going they replied just gotta finish up on here and we are done. I walked back to my daughters room and surely no one had done anything else in there. I walked to my sons room and it was the same half way rushed feeling. It was cleaner than it was when they got there, simply bc the bed was made and laundry was put away, but there was no deep cleaning done. There was no organizing, the baseboards went even cleaned. I pointed out a few things, like there still being egg on the dining room table, how I had requested organizing and clean, how the bathroom was not adequately cleaned. To their credit they did try to go over some areas, but honestly it would have taken them 5-7 more hours to actually clean how I was expecting. So after my concerns I asked so how much, since I made clear the job was not done I expected a response lower than the quote. She justified still charging me the $325.00 because it was a lot of laundry. They got to my apartment at 8am left at three.
Overall if I was looking for a quick “company” clean the job done is good. But if you are looking for a deep cleaning I’d think twice or request an hourly price, i feel like paying a cleaner $46.00 an hour is excessive especially if they leave and it feels like the work is unfinished.
She told me I was hard to please and she’s never experienced having a customer unhappy. I would say anyone paying a cleaning service has their reasons and if you can not meet the needs fully expressed before you take the job, then do not take the job.
Found after she left, my oven was not cleaned, the stove top yes not my oven. I will not use her service again."