Total PC
Total PC

Total PC

Offers remote services
Offers remote services
$1/hour
estimated cost


Select a service
Zip code
Usage type
Service type

Responds in about 13 min

Introduction: Total PC is a trusted IT advisor to small businesses in Southern California. Total PC helps businesses use technology to increase profits by providing the following: · DAILY SUPPORT: Fixing problems as they occur · PROACTIVE MAINTENANCE: Addressing issues before the are problems · NETWORK MANAGEMENT: Maintaining the network to prevent issues · TRUSTED IT ADVISOR: Aligning your IT infrastructure with your future goals Total PC is dedicated to helping small business of all sizes and industries use I.T. to overcome their unique business challenges.
Overview

Hired 16 times

Serves Walnut, CA

Background checked

6 employees

16 years in business

Featured Projects

1 photo

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Exceptional 5.0

10 reviews

5
100%
4
0%
3
0%
2
0%
1
0%

Read reviews that mention:


Sherry B.

Network Support Services

If you are looking for quality computer company to assist you with computer services, hardware and software, Total PC is your company. Total PC provides quality computer services for our small but growing company at a reasonable cost. Total PC services range from new computer set, transfer data to new computer, set up accounts with Office 365, fix software and performance issues, and assists with virus protection. They have a dashboard available for administrators to review the status of each work ticket created up by our employees. Total PC is superior to other computer service companies. Their technicians (Jared and Carlos) have EXCEPTIONAL computer skills, and resolve issues in a timely manner with minimal interruption to our business. They even speak in a non-technical language everyone can comprehend. Total PC is like a breath of fresh air. I highly recommend them for all your computer needs.
Apr 27, 2017
·
Verified
JC W.

Network Support Services

Great experience for a small office Internet and phone setup! The service was prompt and timely. Kevin was very professional, knowledgeable and went above and beyond expectations. We look forward to working with Total PC again.
Dec 29, 2016
·
Verified
Mei L.

Network Support Services

I am so thankful that I used Thumbtack to find Kevin Hammond and his company Total PC! Our office just completed a last minute move to a new office location when our rent was raised and needless to say, it was extremely stressful to move a business after 13 years in less than a month. However, one of the major things that alleviated some of the stress of our office's recent move was Kevin and Total PC's immediate response to my post on Thumbtack. As our previous IT person relocated to Texas last year, I had been searching for awhile for reasonable and knowledgeable IT services that serviced our area. Now, I needed to find someone to set-up our server and network, set-up all of our office desktop workstations, copiers, printers and faxes in addition to troubleshooting any preexisting problems we had for this impending office relocation. Also, all of the aforementioned was to be accomplished in a weekend--as our office being a law firm, could not afford to have any unnecessary 'down time' for our client matters. As being one of the bids for our office's Thumbtack posting for IT services, I researched all of the companies proposing their services and Total PC stood out not only because of their positive reviews on Thumbtack and Yelp, but Kevin of Total PC's immediate response (via telephone) to all of the questions I had surrounding this daunting office relocation. Kevin made himself personally available to visit our new office space to survey the set-up and to come on the weekend (multiple days for several hours) to make sure our office was up and running by the following Monday of our Friday move! Please also let me impart that no request is too large or small to ask Kevin and he will give you an honest assessment of whatever the IT project presented as well as its viability. Kevin likes a challenge and he will work to figure out whatever issue/project you present him (he solved an on-going software problem that we have had with our billing software for over a year that even our software help desk could not even figure out). If Kevin and Total PC cannot solve your IT problem--then I believe that maybe it cannot be fixed BUT he will always present an alternative option to solve the problem as well ☺ One thing that really impressed me with Kevin and Total PC throughout our move was that they were extremely responsive (all requests or trouble ticket issues are responded to within 2 hours or 24 hours with an advisement that the issue will be addressed). Further, Kevin will explain technical issues in a way that if you are not the most 'tech-savvy' person--you can understand what is at issue whether it be your network, computer or software. Based on the positive experience with Total PC for our initial project to assist with moving our office, we have now hired Kevin and Total PC for our on-going IT needs in which they monitor/troubleshoot our server, network and desktop/laptop computers. Although our recent office relocation was not wanted or expected, besides getting a larger office space we love, we now have a comprehensive, professional and responsive IT service provider in Total PC that we had been wanting for over a year. THANK YOU Kevin and Total PC!
Nov 22, 2016
·
Verified
Todd S.

Computer Repair

Sunday service in a timely manner. Very happy with the service provided and Kevin is also a very pleasant guy. Highest recommendations!!! Thank you.
Oct 9, 2016
·
Verified
Mina B.

Network Support Services

Greatest experience I have had with any company yet. Kevin from Total PC is a life saver ! Definitely knows what he's doing, got our warehouse up and running in no time. Clean and quick work! I will be using Kevin from here on. Total Pc has earned my business!
Dec 9, 2016
·
Verified
Credentials
Background Check

Kevin Hammond

FAQs

  • What is your typical process for working with a new customer?

    When working with a new customer we follow a simple path to help them use technology to increase profits. 1. We meet the customer at their place of business to provide a free consultation to evaluate their current I.T. setup. 2. We listen to the client explain their current I.T. pains and their future plans for the business. 3. We advise the customer how to alleviate their current issues, prevent further issues from developing and how to plan for future changes and growth in the business.

  • What types of customers have you worked with?

    Total PC works with many types of small business in various industries. We have clients with 3 computers and no servers to clients with 50+ computers, multiple servers and different locations. Some of the types of businesses we are currently servicing are: · Accounting/Tax Services · Auto Service · Construction · Dental · Home Improvement · HVAC · Import/Export · Logistics · Manufacturing · Mortuary · Optometry · Restaurant · Retail

  • What advice would you give a customer looking to hire a provider in your area of work?

    Experience is key. When a customer is hiring a provider in the I.T. industry they should ask if this company has practical experience in the I.T. field. Does the provider have professional experience in the I.T. industry or are they someone who has just expanded their computer hobby into a business? Also many times companies looking for I.T. companies will evaluate 3 things: quality, service and price. It is rare, if not impossible, to find a company that provides all 3. So we ask customers to ask themselves what they would sacrifice for their long term happiness? Quality? Service? Price?

Not what you’re looking for?

No problem: we have pros for every job.