Hired 24 times
21 years in business
Floor Installation or Replacement - Ventura 2020
Floor Installation or Replacement - Chatsworth 2018
Photos and Videos
Chris was so easy and great to work with. She was able to find the carpet we needed in the color scheme we wanted quickly and had it installed within a few days. I will definitely be hiring her for our future room renovations soon.Aug 16, 2019Verified
Floor Installation or Replacement
We haven't had the work done yet, but I just met with Chris today and decided on using Custom Design for my flooring and carpeting. With one phone call Chris was able to bring samples that were perfect for me to choose from. The overall price was lower than I thought and I can't wait for my new flooring and carpeting. I will update once it's installed. Oh, and Chris was also able to update my couch cushions, which I have been wanting to do for years. :)Jul 13, 2017Verified
I had called 4 vendors and Chris Gilmore of Custom Design was the first to respond and came out the very next day even though it happened to be a Sunday. Upon meeting her, I immediately felt she was trustworthy, genuine and down to earth with her prices and proposals. Subsequently I had changed my mind a number of times about the pattern of carpeting and throughout, she remained patient and gracious. Despite some glitches, she took care of business in a professional way, always returning my phone calls and emails almost immediately. I expressed concern about possible problems with the installation crew. She assured me I will be happy with the crew she was sending. True to her word, the crew worked together, was cordial and completed the job to my great satisfaction. All in all, the whole project turned out to be beautiful. You should see the worksmanship of the seams in the carpeting. I have never seen a job of such perfection! So, for a stress free project, I would call Chris Gilmore who owns Custom Design and obviously cares about her clients' satisfaction. Her office is in West Hills and she can be reached at (818) 400-6662. You will be so happy.Jul 3, 2017
Honestly Custom Design, Chris Gilmore was absolutely the best... my project began with her meeting me at the house on time, brought samples, quote was reasonable for my choices, delivered the product on time and her team of installation people are top notch!! I highly recommend working with Chris at Custom Design, you will be pleased!Nov 26, 2017Verified
Excellent work from start to finish. Chris was outstanding with her communication even after we stopped and restarted the project due to our own indecisiveness. The installers did a great job, even when faced with the horrible installation job they had to remove. I would definitely recommend.Oct 9, 2015Verified
- What should the customer know about your pricing (e.g., discounts, fees)?We do not charge for the estimates and we are competitive in pricing.
- What is your typical process for working with a new customer?W either come to your location to give you a free estimate or you can come to our showroom.
- What education and/or training do you have that relates to your work?Over 25 years of Interior design and flooring education and training.