I was honestly blown away with Next-Step start to finish. Since I'm aiming this at their potential customers and not them, here's what you need to know:
I hired them to do network cabling, a network rack and switch installation, access point installation and configuration, and security camera/dvr installation and configuration.
Jason came out and did the initial walk through and consultation for free (which if anyone is charging you for that, move on) and was the only contractor I talked to (of four total) that actually laid out his plan for running cables throughout my finished home. He had a plan A and a plan B (we ended up needing B so I'm glad he had thought about it) and when they left the house looked cosmetically untouched save for a hole in the drywall in my garage.
The cameras were mounted well and the best part of the job was the setup that Next Step did configuring the switch for the network and the camera system. Even though we did a little walk through once they were done showing me how to log into everything, they sent a follow up email and gave me all the information i'll ever need to take care of the system on my own.
And that's all great, but it's what I paid for. The best part of this company is how they handled their biggest mistake. About halfway through the first day, I lost power on one side of my living room. When it didn't come back on after about an hour I let one of the guys working know and he immediately stopped waht he was doing and got Jason and they began to troubleshoot. When it became apparent there was some electrical problem, Jason wisely triaged the situation and said either he could call an electrician or I could call mine and he and his team would get back to work and circle back once an electrician found the problem. I got in touch with mine first, and he came out and spent several hours before learning that Next Step had accidentally clipped the very edge of a wire when they drilled for the camera by my front door.
Before Jason left with my payment for the work, he helped the electrician get everything repaired and then he reimbursed me in full for the cost of the electrician without any question.
Efficiency, integrity, and quality are rare to find together, but you'll find them here.