FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Fetch! Pet Care, we aim to provide transparent and straightforward pricing to ensure that you are fully informed and comfortable with the costs associated with our services. Here are some key points about our pricing structure: Pricing Tiers: Our prices vary depending on the type, duration, and number of pets for the service requested. Our base rate for a 30-minute pet sitting or dog-walking service is $31 for the first pet. Discounts Available: We offer a 20% discount for new customers for their first service. Additional Fees: Additional fees may apply under certain circumstances. For example, services on holidays, last-minute requests, or special care due to medical needs may incur extra charges. We strive to keep these fees reasonable and will always inform you upfront. Customizable Packages: We understand that every pet and pet owner’s needs are unique. We offer customizable care packages that can be tailored to your specific requirements, potentially adjusting the cost based on the services you choose. Payment Terms: Invoices are sent weekly. We require a credit card on file prior to performing services. For a detailed quote and to discuss how we can best meet your pet care needs while staying within your budget, please contact us directly at the phone number listed in our profile, or request a call in the messaging area. Our team is dedicated to providing exceptional care at competitive prices.
- What is your typical process for working with a new customer?
At Fetch! Pet Care, we are excited to welcome new clients and their pets into our family. Here’s how we typically start our relationship with you: Initial Inquiry: You can reach out to us via our website, phone, or email to express interest in our services. We'll respond promptly to discuss your pet care needs and answer any questions you may have, including customized pricing. Free Consultation: We offer a free in-home consultation. This meeting allows us to meet you and your pet(s), gather detailed information about your pet’s needs, routines, and any special instructions or medical requirements they might have. It also gives you the opportunity to get to know your pet care provider. Service Agreement: Should you decide to proceed after the consultation, we will provide you with a service agreement outlining the details of our services, pricing, and policies. This ensures that both parties have clear expectations and understandings. Scheduling: Once the agreement is signed, we'll set up a schedule that works best for you and your pet. Whether it’s dog walking, pet sitting, or any other service, we strive to accommodate your needs flexibly. Ongoing Communication: We believe in keeping you informed every step of the way. Our pet care providers will send regular updates, including photos and notes, about how your pet is doing. You can also reach out to us anytime if you have concerns or need to adjust services. Feedback: After our initial service, we’ll reach out to you for feedback. Your satisfaction is crucial to us, and we’re committed to continuous improvement based on your suggestions. We look forward to providing your pet with loving, attentive care and giving you peace of mind while you are away.
- What questions should customers think through before talking to professionals about their project?
Before reaching out to Fetch! Pet Care or any professional pet care provider, it's helpful to consider the following questions to ensure that your pet’s needs are fully understood and met: What type of service do I need? Consider whether you need daily dog walking, pet sitting, overnight care, or something more specific like puppy care or senior pet care. What are my pet’s daily routines? Think about your pet's feeding, walking, medication, and playtime routines that the sitter will need to follow. Does my pet have any special needs? Are there any health issues, dietary restrictions, allergies, or behavioral traits that a caregiver should be aware of? What are my expectations for communication and updates? How often would you like to receive updates about your pet? Are you expecting photos, texts, or calls during the service? What happens if the assigned sitter cannot do the service (for example, due to health issues or emergency)? Does the care provider arrange for a back-up provider, or is that up to you to find a replacement, possibly at the last minute. Is the provider bonded (covers theft/damages done by the sitter) and insured? What is my budget for pet care services? Have a clear idea of how much you are willing to spend on pet care services, which can help determine the frequency and type of service you choose. What are the exact dates and times when I need the service? Knowing the schedule you need will help in organizing the services more efficiently and checking the availability of pet care providers. What is my pet’s behavior like with strangers or in new environments? This can affect how the pet sitter approaches interactions with your pet and whether any special accommodations need to be made. What are my expectations for emergency handling? Discuss what steps should be taken in case of an emergency, and ensure that the pet sitter has contact information for your vet.