FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At FiXiFY, we believe in fair, transparent pricing with no hidden fees. Our rates reflect the quality and reliability of our work — and our positive customer reviews speak for themselves. The service call fee is APPLIED TOWARD the total cost of the repair. Service Call Fees: • Residential appliance service call: $59 • Commercial equipment service call: $120 • Built-in or combo unit service call: $170 We also offer the following discounts: Veterans and seniors: 10% off labor Referral Program: Receive discounts when you refer friends, family, or business partners. Seasonal Promotions: Ask us about current offers
- What is your typical process for working with a new customer?
To ensure a smooth and professional experience, we follow a clear three-step process when working with new customers: 1. Scheduling a Service Call (Diagnostics): We begin by collecting basic information — your name, address, and contact details — and then schedule a convenient time for a technician to visit. 2. Estimate for Repair: After completing the diagnostic, our technician provides a clear and detailed estimate for the necessary repair. In most cases, this happens on the same day. 3. Repair Work: If you approve the estimate, we proceed with the repair — either immediately or at a scheduled time that works best for you. We value your time and aim to make every step simple, efficient, and stress-free.
- What education and/or training do you have that relates to your work?
LG refrigeration training in Dallas, TX. EPA Section 608 (Certified) Hoshizaki Ice machines training Johnstone Supply - Multiple HVAC classes and trainings 5 years of experience.