FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our service prices vary based on the specific job—whether it's air duct cleaning, chimney sweep, or dryer vent service. The best way to get accurate pricing is to contact us for a personalized quote. How You Can Save: Discounts: We proudly offer Military Discounts and Senior Discounts. Please mention your eligibility when booking. Creative Pricing: We provide discounted rates for multiple properties or bulk scheduling when services are scheduled together (great for landlords or groups of neighbors). Special Promotions: We always have special promotions running (e.g., seasonal offers or service bundles). Always check with a representative for our current specials when you call.
- What is your typical process for working with a new customer?
We strive to make the process of booking and completing your air quality, chimney, or dryer vent service simple and stress-free. Step 1: Initial Contact & Consultation You Reach Out: Contact us by phone, email, or through our website to inquire about our services (Air Duct Cleaning, Chimney Service/Repair, or Dryer Vent Service/Repair). We Listen: A representative will discuss your specific needs, the type of property, and the scope of work required (e.g., system size, last service date, or known issues). Step 2: Custom Quote & Scheduling Custom Quote: Based on our conversation, we will provide you with a transparent, no-obligation quote that includes any applicable discounts (military/senior) or promotions. Booking: We will schedule a convenient time for our certified technicians to arrive at your property. Step 3: Preparation & Service Day Confirmation: You will receive a reminder before your scheduled appointment. Arrival & Assessment: Our professional, uniformed team will arrive on time. We will briefly review the job with you before starting and take measures to protect your home and belongings (e.g., laying down drop cloths). The Service: We perform the service (cleaning or repair) using industry-leading equipment and adhere to the highest safety and quality standards. Step 4: Final Review & Follow-Up Job Completion: Once the work is complete, our lead technician will walk you through the results, answer any final questions, and ensure you are completely satisfied. Payment: We will process the final payment. Feedback: We value your business and may follow up to ensure your satisfaction and offer future maintenance reminders.
- What education and/or training do you have that relates to your work?
Our training encompasses deep analysis of industry standards and building codes from technical literature, enabling us to assist with efficient solutions and best practices.