FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is based on the type of care needed, the number of pets, length of stay, and any additional services requested. I’m happy to discuss individual needs and provide a clear price before booking. I may offer discounts for extended stays or repeat customers.
- What is your typical process for working with a new customer?
I like to start with a conversation to learn about the customer, their home, and their pets. I ask about feeding schedules, medications, routines, personality, special needs, emergency contacts, and anything else important to their care. I prefer to meet the pets and go over their routine before the booking so everyone feels comfortable. I also keep the owner updated while they are away.
- What education and/or training do you have that relates to your work?
I do not have formal education or certifications in animal care. My experience comes from hands-on experience caring for animals and learning their individual needs, behaviors, routines, and personalities. I am comfortable providing attentive, responsible, and loving care and understand the importance of following an owner’s instructions.