Your Best Friend's Friend

15 photos

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Read reviews that mention:

• dog・5

• pet・4

• walk・4

• loves・2

• pup・1

• walker・1

• puppy・1

• sitter・1

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Jeannine M.

Jan 13, 2017

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Hired on Thumbtack

Hired on Thumbtack

We hired this company as well as another from Thumbtack (although only 'one' of the companies can be officially hired - Customer Service recommended reviewing them both - however a review can only be left for the company that was hired!) Shirley has been extraordinary in helping us to coordinate walkers, schedules, etc. She came out to visit and arranged to take our dog on a walk herself! We are very impressed with her professionalism and particularly her dedication! We are just starting out, but so far so good!

Dog Walking

Melissa h.

Jun 13, 2021

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Hired on Thumbtack

Hired on Thumbtack

I have two special needs puppies! They have done an excellent job on taking care of my fur babies. As well as communicating clearly on how things have been going. Which has allowed me to get little piece of heart while I am at work! I will be referring this company to everybody I know. Thank you so much for what you do😊

Details: 2 dogs • 2 - 10 years old • Large (41 - 70 lbs) • Extra Small (1 - 15 lbs) • 30 minutes (standard) • Prefer a private walk for my dog(s) alone • My home, venue, etc.

Your Best Friend's Friend's reply

Melissa, we are just so happy we are able to help with your sweet girls! Violet has really connected with them and I am so glad you are satisfied with our services :-) Thank you for this amazing review...it means SO much to us here at YBFF.

Dog Walking

Steve S.

Jun 7, 2021

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Hired on Thumbtack

Hired on Thumbtack

We hired Your Best Friend's Friend a few days before a busy holiday weekend for our two cats after our current sitter was not available. Kelly was able to set-up a meet and greet within a day and helped us utilize the app. Celina was very timely and sent us daily notes (with photos) on how our guys were doing. Even our one very shy cat came out to see her every day.

Details: Cat • 2 pets • Giving food and water • Changing litter or bedding • Providing companionship • Short visit (30 minutes) • Once a day • My home, venue, etc.

Your Best Friend's Friend's reply

Thank you for this awesome review Steve! Celina just loved her time with Eddie and Tommy. We hope to see them the next time you travel! Kelly and the YBFF Team

Pet Sitting

Jeanne D.

Nov 4, 2021

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Hired on Thumbtack

Hired on Thumbtack

Just getting started, but the home visit was great and I anticipate excellent service.

Details: 1 dog • 2 - 10 years old • Extra Small (1 - 15 lbs) • 30 minutes (standard) • Prefer a private walk for my dog(s) alone • My home, venue, etc.

Dog Walking

Thumbtack Customer

Mar 19, 2019

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From Google

From Google

After our dog was attacked by another dog at one of those boarding places, we keep our dog at home now when we go away, plus he's getting older and is more comfortable at home. YBFF takes great care of our dog Loki when we're away. They take him for walks and leave little notes about how he's doing and what they did on each visit. They will even send photos via text. It's great to know you're house is in good hands when you're away too!

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  We do have a standard pricing system but it is very lengthy and would be easier for you to either go to our web site for that information or contact the office to discuss your specific needs have the information sent to you. Thank you.

• What is your typical process for working with a new customer?

  After the initial contact of answering any questions a new prospect has about YBFF and how we operate and going over their particular needs we send them (via email) our detailed brochure, rates, and extensive reference list to contact and other information. Prior to any type of service provided by YBFF, we will then arrange an in-home meeting so that we can meet you and your pets and go over any details you would like us to know about your pet and their routine. This also gives us a chance to explain how our service works and the best way it can work for you. There is no charge for this initial visit and this allows you a time to ask any questions and for us to obtain 2 sets of keys to your home. The keys will remain in our possession for future service unless you request the keys be returned. All keys are safely organized and locked up in our office. The information obtained from the new client meeting is entered into our system in a very detailed manner and updated when needed.

• What education and/or training do you have that relates to your work?

  Everyone on the team at YBFF has been around all types of animals throughout their life. If there is a particular animal they are not familiar with, they will receive training before caring for that type of pet. The team is trained for two full weeks with the field supervisor and other team members prior to going alone on a job. All team members are trained in pet first aid and administration of medicine.