- What should the customer know about your pricing (e.g., discounts, fees)?
Most insurance companies underbid the roof based upon what already exists. Oftentimes, if the roof is dated, the singles and codes for each municipality are different from the time it was installed. Have a roofing professional compare local codes to the approved insurance scopes then submit a supplement. It is important to note that unless you have no code upgrade, the insurance should pay for the upgrades not YOU.
- What is your typical process for working with a new customer?
Usually, we meet, either directly or electronically. Then we prefer to check the roof area out and look for collateral damage on the property. Based on our findings, we give our client a recommendation to file a claim or to not file a claim. Oftentimes we assist with the entire claim filing process and meet with the adjuster on the roof.
- What education and/or training do you have that relates to your work?
With over 13 years of experience, we are trained to install a variety of roofing systems-from shingles to metal roofing. Further, our industry provides for continuing education and various and sundry new techniques and product lines. We continuously upgrade our knowledge through training from GAF, Owens Corning, GACO, Boral, and other industry leaders.