Flooring Trends LLC

Dear Jac and Michelle, I appreciate your review and your kind words, it was such a pleasure to work with you guys again. We aimed and worked hard to complete your job within the timeframe we had planned, but unfortunately a few unexpected things came up and contributed for the delay on our original plans. For example, once we did the demolition we discovered that your old tile floors were installed with wire mesh which is substantially harder to remove, leading us to spend more time with demolition and preparation of your floors in order to have it smoothly clean and ready for the tile membrane installation. We discovered mold on your wall studs and had to treat it with Killz and new insulation. We had to patch the floor plywood hole that was left by the plumbers after rerouting pipes. The premixed bucket grout we used was harder and more time consuming to install than a powder regular grout. We are happy we were able to give you guys a hand in order to have your double sink cabinets installed at no charge and I even worked with an injured back in order to finish up your job and not push it back even further. I apologize that things didn't go exactly as we originally planned, but these unexpected circumstances unfortunately changed our original timeframe which is something that can happen with construction, especially in a bigger project like yours. It makes me happy to hear from you that I did a great job communicating through these delays. We were there and worked really hard every single day to get your job done as quickly as possible, making sure that the final result quality of it would not fall through and we are delighted to know you are very pleased with how everything turned out. We deeply appreciate your business and understanding and we look forward to working with you again in the future. Best wishes!!!