- What should the customer know about your pricing (e.g., discounts, fees)?
No one wins in a race to the bottom. Our prices are competitive while allowing us to deliver the quality we are known for and that our customers have come to expect. No one likes surprise billing. Home improvement projects are a dynamic work environment and the reality is things change. When encountering unforeseen changes, we stop work and explain what we found and any cost increase with you first. This is done to avoid surprises and remain true to our quoted prices.
- What is your typical process for working with a new customer?
When you call we will enter you into our system so that we can keep track of all our clients. Usually we will schedule a time when the owner or one of our service team can stop by to see your project, take measurements, and get an accurate quote worked up. sometimes on simple service calls or calls out of our normal service area, we will request pictures and measurements be emailed or texted to us to work up a preliminary quote, then confirm everything on site when work begins, always discussing any changes prior to performing work.
- What education and/or training do you have that relates to your work?
We provide all available training opportunities to our team members. We have weekly training hours in our shop where we review process' and discuss new techniques. We attend local product demonstrations at our tile suppliers to stay current and allow all our team members to attend the yearly Innovation workshops taught by Schluter USA. As well the Owner attends several trade shows each year including "Coverings" the largest hard surface flooring convention in the nation