Right Touch Painting

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Paint area

Paint supplier

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Introduction

We are on a mission to provide joy for families by creating beauty in the place you make all of your most important memories... your HOME. New to Thumbtack, check out our credibility on Google and Facebook!

Overview

Hired 13 times

Background checked

Verified business

20 employees

24 years in business

Business hours

SunClosedMon8:00 am - 6:00 pm

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2021

2020

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Excellent 4.9

51 reviews

5

98%

4

0%

3

0%

2

0%

1

2%

Laurel D.

Sep 16, 2019

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Hired on Thumbtack

Details: Home • Two stories • Entire building • 1,500 - 2,000 sq ft • Wood • Peeling or flaking paint

Exterior Painting

Past Customer

Oct 3, 2018

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From Google

We hired Derek with Right Touch Painting to paint the entire interior of our new house, including the kitchen cabinets. He came referred to us by a family friend (Dereks crew painted the exterior of their house).Derek said they could do texturing (my father specifically asked during the estimate, as this was the main reason we wanted to hire this project out) Derek let us know that they could fix it. It was in our invoice, but the texture job was awful, if touched at all. After the crew was finished, we marked places with painters tape and Derek walked the house with my husband. He was more interested in getting his check and leaving so our concerns were brushed away. From the invoice: Fill All old nails/screws holes Patch & texture all areas on ceilings & walls where needed. Kitchen Cabinets: Sand, prime & paint cabinets, doors (both sides) & drawer fronts. Hand Railing & Spindles: Sand, prime & paint. He took off $400 and said that there was a miscommunication, and if he would have known wed be so picky, he would have hired it out because his guys dont have an eye for texturing and feathering. (Yet, he sent the same guys after our last visit to come and fix the areas. Needless to say, we didnt have faith about how it would turn out the second time either.) We let our issues go and then a month later, our cabinets began chipping. Then, a large piece of paint came off when a baby lock didnt stick to the paint. It became clear that the cabinets were not sanded at all. The wood looked & felt the exact same as when we bought the house. We contacted Derek to let him know wed like him to look at everything that was done and sent pictures of paint mistakes and the paint chips on wood in numerous places. When they came out, they tried to tell us they did an amazing paint job everywhere, that theyve only had 2 or 3 complaints on cabinets in 19 years, and that the cabinets were sanded. It appeared that they came to our house to redo only 2 cabinet doors. My father and husband got increasingly frustrated when it became clear that Derek didnt have a solution and seemed to be standing by the sub-par work. We took the cabinets doors and drawers off ourselves, and when we did we saw many areas that werent painted at all. After looking at the house more closely, Derek agreed to take the cabinets off-site to redo them, and to send his guys back out for touch ups. When they came back, Dereks crew let us know that Derek didnt even tell them we wanted the whole house textured where needed. They stated they would have had the same guy who removed popcorn and textured one room do the whole house. Of course, this leads us to believe that Derek was trying to get away with not hiring out for texture. When we let Derek know about our issues with the cabinets, he said hed make it right and he always does the right thing. Were clearly not finding that to be the case. They also painted our mantle, our stair railing, window sills, cabinets, and doors. If they didnt sand the cabinets the first time, and only sanded the cabinet doors and drawer faces, we know the lifespan on all these other wood things are short. We hung the cabinets back up ourselves, and had to touch up paint on a few places that didnt have paint at all. Days later, we have yet to hear from Derek. At this point, there are still spots we have to touch up with both paint and texture. There are still places where we need to figure out how to get paint off of our carpets and laminate flooring. Apologies, ownership of mistakes, and compassion go a long way when you work with customers. I suggest going with anyone else for your painting needs.

Right Touch Painting's reply

It is unfortunate to see your review. We really thought we had gone above and beyond expectations by repainting all your kitchen cabinet doors and drawer fronts, as well as texturing all the areas on the walls and repainting the walls for no charge at all. Sorry that we could not meet your expectations and we hope the best for you. Right Touch Painting

Past Customer

Nov 13, 2018

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From Google

Past Customer

Nov 22, 2018

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From Google

Very good job!

Past Customer

Jan 11, 2019

·

From Google

Credentials

Business Verified

Right Touch Painting verified

Background Check

David Townsend

FAQs

What is your typical process for working with a new customer?
We will ask you lots of questions! We want to help identify your wants & needs so we can provide you with the exact service you are looking for.
What types of customers have you worked with?
Thousands of homeowners and families.
What advice would you give a customer looking to hire a provider in your area of work?
Ask the pro what their prep is like. 80% of the quality hinges on the prep work. Do they power wash? Do they scrape all the peeling paint and Prime the bare wood areas? Do they caulk all the cracks and window trim? These are not things you want to cut corners on to save money.

Right Touch Painting

FAQs

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