Working with Allen and Smoke Shack was not only horribly stressful, but also much more costly than originally budgeted. Throughout the entire process, Allen was slow to respond, making deadlines approach without the proper processes and conversations completed. 8 days before my wedding, Allen sent me a final invoice with over $700 in added fees! He also demanded payment within 4 days for an invoice we never discussed or agreed upon or else he would add on a 10% late fee to the entire invoice! This whole process was horrific and created tons of stress one week before the wedding! I was forced to involve both my wedding coordinator and a lawyer, who both assured me Allen was simply taking advantage of me by adding extra costs and fees last minute.
On the day of, the food was ok- the chicken was dry. The real problem, however, was with the bar and bartenders. Our cocktails were not mixed properly, and the bartenders decided to stop serving them after just one hour! There was no conversation regarding this decision and there was plenty of alcohol left! The bartenders then attempted to stop serving 1.5 hours early! The venue coordinator was forced to step in to correct this new problem!
Working with Allen and Smoke Shack made the planning process and wedding itself very stressful! I would never recommend them for any important event- there will be many tears and dollars lost working with Allen Burton and Smoke Shack
Sep 14, 2017
I’m really surprised to hear that your experience with Smoke Shack was not more positive. We all thought it was a beautiful wedding and it went very smoothly. Your guests even gushed at what a great wedding it was and how wonderful the food and service was. We work very hard to accommodate our customers’ requests and offer very affordable prices and professional full service at our events. In addition to clearly laying out our scheduled due dates for finalizing details and payments in our signed agreements we make ourselves available 7 days a week to our clients. I believe it would have been helpful to both of us if you took the time read the information that we sent to you to avoid this confusion. This instance has my full attention and I would love the opportunity to help you feel better about your experience with us by offering a refund and my sincere apologies. I’m also happy to explain the charges your concerned about and do everything I can to correct this for you. I wish you the best in your new life as a newlywed couple. I’ve just reached out to you, please contact me directly.
Sep 4, 2016
Best BBQ and service ever!
The best BBQ I've ever had. Everything was as great as it was at the tasting. We had Beef Brisket, Pulled Pork and Beer Can Chicken. All was moist and had great flavor. Homemade Bbq sause was great! Service was stellar! The server's brought us wine and appetizers outside to us while pictures were being taken so we could have a break. The pricing is very reasonable and Allen worked with us to make the meal so memorable! Ashley the catering manager thought of everything and made the day a breeze. We didn't have a single thing we would of changed. The guests all had plenty to eat and raved about how great everything tasted. We both highly recommend them! Staff did so much more than we expected, they are top notch team you won't find anywhere else.
I got married May 2015. Smoke Shack did an absolutely amazing job. From the food to the staff. Very nice and professional! I would highly recommend them for anything!
Smoke Shack catered my wedding in September 2015 for about 100 guests. We chose to have a whole pig BBQ with beer can chicken roasting behind it as well. Several of my guests informed me during and after the wedding that it was the best food they had ever eaten at a wedding. It was also beautifully and courteously served.
My team captain got in touch with me about the flow of the event about a week before the wedding. I wish this would've happened earlier as it would've helped me with how much alcohol and paper supplies to buy, saving me a trip to return things afterwards. If you're buying your own alcohol, I also advise telling someone in your family what alcohol you want served first. (ie: I had some I could return and some I could not.) You think you will have time to tell your team captain, but you will definitely be getting ready for the ceremony and unable to point out what goes where.
We had Smoke Shack cater our wedding in 2015 and they were wonderful! Great food and an outsranding staff! We didn't have to worry at all about our cocktail hour or dinner they had it all under control and everything went smoothly and wonderfully. I would definitely recommend them no matter what party you're having. You will NOT be disappointed!
We used Smoke Shack BBQ for our wedding in June 2015. What a great choice we made by using them! The food was delicious, and the presentation was excellent as well. It tasted the same as when we did the tasting, if not better! We did the cheese sampler and the smoked salmon for cocktail hour. Everyone was raving about how good everything was, and couldnt believe we still had dinner coming their way. For dinner we chose the beer can chicken, brisket, coleslaw salad, and beans. YUM, YUM!
I also cannot say enough about Allen and his staff. What a great group of folks to work with. They were all so attentive to our needs as well as the guests. I never expected a catering company to be so on top of it!
We would HIGHLY recommend Smoke Shack BBQ for any event!
Chef Allen and his team catered our wedding this summer at the Farmette in Lyons. After an epic search, we were lucky and relieved to find such an honest, hardworking chef and team hell bent on providing not only exceptional food but also great service and value. The wedding industry is ripe with folks trying to take advantage of you - we saw other venders prices routinely double when we mentioned "wedding". Allen and team were on our side, flexible to our needs and looking out for our interests - which allowed us to relax and enjoy not only our special day, but also much of the process leading up to it. We not only recommend them, but urge to work with them if your seeking high quality food, service and value. The wedding industry would be better off if half of the venders were as good and as caring as Smoke Shack.
Allen and Smoke Shack were the perfect caterers for our outdoor summer wedding! They were incredibly easy to work with in the months and weeks leading up to the event and worked with us to create the perfect menu/presentation. We really felt like we had nothing to worry about once they were there. Mary even put together a little plate of dinner and desserts in our on-site suite for us so we could actually have a bit of our wedding meal! And the food was amazing!! Especially the pulled pork, bbq sauce/rub, and mac and cheese! Overall, Smoke Shack was very affordable, the food was delicious, and the service was above and beyond. Definitely recommend!
Allen catered my wedding and it was awesome! He and his crew really made our day. They thought of all of the little things and really made everything run smoothly. Not to mention the food was outstanding!!
Smoke Shack catered my wedding of roughly 110 guests! Food was delicious, not an unhappy guest there! The staff was incredibly friendly and helpful. I would definitely recommend them for any of your catering needs; I know I would use them again!