If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
We've been Colorado's #1 cleaner for more than twenty years, with more than 50,000 cleanings under our belt.
And unlike most cleaners, we deep clean your home every time we clean! When we first clean your home, we do a thorough deep clean from top to bottom. After that, we deep clean a specific area of your home on a rotating schedule. This ensures that your home gets the right level of clean at the right frequency.
We'd love to learn more about your home, give you some time back, and give your house that sense of "ahhh." Call us to today to learn more about Casabella and see if we're a good fit for your cleaning needs.
Overview
Hired 74 times
29 similar jobs done near you
Background checked
20 employees
23 years in business
Business hours
SunClosedMon9:00 am - 3:00 pm
Payment methods
This pro accepts payments via Apple Pay, Check, Credit card, and Stripe.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
Services offered
Cleaning type
Extra services
Interior window cleaning
Fridge cleaning
Oven cleaning
Baseboard cleaning
Pets
Houses with pets
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Excellent 4.9
37 reviews
5
92%
4
5%
3
3%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Angela B.
Oct 4, 2023
•
Hired on Thumbtack
The Casabella team did an amazing job today! This was our first clean with them and our house looks fabulous. We will continue to use them for our regular cleanings.
Details: 4 bedrooms • 2 bathrooms • Standard cleaning • Fridge cleaning • Window cleaning (interior) • Pets in home • Once a month
House Cleaning
Marlo M.
Sep 30, 2025
•
Hired on Thumbtack
The cleaning crew arrived late, and the service took nearly twice as long as originally quoted. The initial cleaning was also significantly more expensive than what I had been told. Without my consent, they put me on a recurring service schedule I never requested.
On two occasions, I canceled within their stated 24-hour window. Despite having my cancellation in writing, they still showed up to my locked house. The second time, they even charged me for a cleaning that never happened. When I requested a refund, both I and my husband were ignored. They have since stopped responding to texts, emails, and phone calls.
This company charged for services they did not provide, refused to communicate, and failed to honor their own policies. Stay far away—they are dishonest at best and predatory at worst.
Update:
After my initial review, the company messaged me to dispute my claims. I pointed out that I was in fact charged $189 for a cleaning I canceled 24 hours in advance. They then acknowledged the charge, refunded me, and apologized for the miscommunication. They stated that “And I wasn’t aware that you were charged. We have 300+ recurring customers and those services are charged automatically.”
Details: 3 bedrooms • 2 bathrooms • Standard cleaning • Window cleaning (interior) • Fridge cleaning • Oven cleaning • Baseboard cleaning • Pets in home • Once a month
Casabella's reply
We are truly sorry to hear that you were not satisfied with your experience. That said, I do need to clarify several inaccuracies in your review so that others have the full picture. Our team arrived at 9:37 a.m. on the scheduled service date, which was within the one-hour arrival window clearly stated in both the confirmation and reminder emails. You also signed up for a recurring service plan, which was confirmed in your welcome email.
The additional $99 fee you reference is a standard first-time cleaning fee that applies to all new homes. This policy is outlined in both the welcome email and appointment confirmation. Regarding cancellation, we thoroughly searched our records—including spam folders, call logs, texts, and emails—and found no attempt from you to cancel the appointment.
Finally, as requested, we processed a full refund of $189 for the service that was not completed. We always aim to provide clear communication, transparent pricing, and reliable service. While we regret that your expectations were not met, it is important that we address misstatements so prospective clients have an accurate understanding of our policies and practices.
House Cleaning
Laurie B.
Jul 10, 2025
•
Hired on Thumbtack
I need to reschedule another time. I thought we had until I asked about bi-weekly and never heard from them again. Call me
Laurie Buchl 7206350933
Details: 3 bedrooms • 3 bathrooms • Standard cleaning • Fridge cleaning • No pets in home • Once a month
House Cleaning
Rebecca M.
Jul 1, 2024
•
Hired on Thumbtack
We were surprised at what a long time it took for 3 people to clean our home but very pleased with the job they did.
Details: 2 bedrooms • 2 bathrooms • Standard cleaning • Oven cleaning • No pets in home • Every 2 weeks
House Cleaning
Robyn T.
Jul 19, 2024
The team arrived on time. The 3 girls worked hard. Our bathrooms are shining;
our tile looks nice and clean; toilets are well-scrubbed. Our hardwood floors look terrific today!
Credentials
Background Check
Chad Morgan
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We offer discounts for any recurring services. We are generally priced slightly higher than the competition so we can pay our ladies a living wage.
What is your typical process for working with a new customer?
When you sign up with Casabella, we will call you to discuss your house, and any special requests you may have. We'll also discuss schedule and get you all set up for your cleaning.
What advice would you give a customer looking to hire a provider in your area of work?
When hiring a house cleaner, I would pay close attention to the communication you receive from the owners and managers, and ensuring they have a high level of customer service. That translates into better training for staff, and better service for you.
