This father son team is wonderful! They were both so helpful, honest and kind. We had a tricky situation with a 45 year old, 3 handle, leaking bathtub/shower faucet. Not only was it dripping into the tub, but when it was being used, it was leaking through to our kitchen ceiling. Charlie was able to track down replacement valves. He replaced the valves on both the hot water and cold water handles and mentioned that the center diverter was also loose. I paid him and he left. I had my son shower to see if the leak was still dripping through the kitchen ceiling and unfortunately it was. I sent a text to Charlie to inform him that it was still leaking and he said he'd come back free of labor charge and replace the valve in the center diverter as well. He did just that. I trust them. They were very reasonable, honest, knowledgeable and patient! We will use them again.