FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
In an environmental services, all pricing is always based on actual situation as of today. Tomorrow, usually, can be worse. So, site Inspection and project evaluation are important key elements prior to any pricing. If you are getting the exact cost of your project over the phone, just think about all possible "unpredictable cost corrections" in the future.
- What is your typical process for working with a new customer?
Call-Appointment-Inspection-Evaluation-Discussion-Q and A-Work Order-Job Scheduled-Field Work in Progress-Final Inspection-Final Payment. Typical.
- What education and/or training do you have that relates to your work?
Master Degree in Microbiology (Major: Toxicology) Certified: EPA, OSHA, IICRC and RSA.