FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At DS Cleaner, we believe in transparent and fair pricing. Every home is different, so our rates are based on factors such as the size of the property, the condition of the space, and the type of cleaning requested. We provide upfront estimates with no hidden fees. We also offer discounts for recurring services, including weekly, bi-weekly, and monthly cleanings.
- What is your typical process for working with a new customer?
Our process begins with a conversation to understand the customer's needs, expectations, and the scope of the cleaning project. We then provide an estimate and schedule a convenient appointment. On the day of service, our team arrives on time, performs a thorough cleaning, and ensures the customer is satisfied with the results before considering the job complete.
- What education and/or training do you have that relates to your work?
Our experience comes from hands-on professional cleaning and continuous learning of industry best practices. We are trained in effective cleaning techniques, proper use of cleaning products, sanitation procedures, and attention to detail to ensure high-quality results and a safe environment for our customers.