Q. Describe the most common types of jobs you do for your clients.
A. There are thousands of problems that your PC could have, from an endless list of possible error messages to various hardware failures. Most of those problems might have several possible causes as well.
Luckily, the majority of these potential issues are rare. The problems most computer users see are common errors and failures seen by many, many others.
That's great news because it means that chances are good that your problem has been well documented and can probably be solved by YOU!
Below is a list of some of the most common PC problems that I see from my clients:
Computer Won't Turn On
© miracle - http://www.sxc.hu/photo/1022774
Finding that your PC won't boot is a very, very common problem. Whether you mean that the computer is completely dead or it powers on but nothing happens, the result is the same - you can't use your computer at all. It's scary.
Luckily there's a lot you can do to troubleshoot this problem.
Blue Screen of Death (BSOD)
There's a good chance you've heard of or seen the Blue Screen of Death. It's that all-blue screen with the computer code all over it that comes up as your computer "dies." It's actually caused a STOP Error and there are many different kinds. STOP 0x0000008E and STOP 0x0000007B are two of the more common Blue Screen of Death errors.
Browse through my complete list of STOP codes to find specific troubleshooting informatoin for the BSOD that you're seeing.
"404" / "Page Not Found" Error
A 404 error means that whatever page you tried to reach on the Internet isn't there. Usually this means that you didn't type the correct address in the browser or that the link you used to try to access the page was wrong.
Regardless of the reason, there are several things you can try to get past this common error.
"Hal.dll is Missing" Error
Error messages about missing DLL files are unfortunately very common but the "Hal.dll is Missing" error is one of the more common (and frustrating) ones. There are a lot of possible causes for this problem, meaning there are several troubleshooting steps you'll need to follow to cover all your bases.
Fortunately they're easy steps and with a little patience you'll have your computer back in no time
Q. Describe three recent jobs you've completed.
A. Repaired corrupt Driver Issues
Repaied corrupt iTunes Collection (restored all to original with no files lost.
Replaced Broken Hinges On A MacBook Pro Laptop
Q. What advice do you have for a customer looking to hire a provider like you?
A. Although you can also contact your local computer repair expert to come and solve the system of questions, but can be time consuming and inefficient alternative to long for several hours. Therefore, the best way to solve your computer problems is to hire a professional remote computer repair service. There are many remote computer repair companies in the market can solve your computer problems in just a couple of hours. This service is essentially a computer on the Internet waiting for a technician.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
Recover from a crash. (Microsoft Windows Operating Systems)
You're working, surfing the internet or writing an email and your computer locks up. One of the first things you should try in attempting to recover from a lockup is ending the application which has caused the freeze. You can do this by using a native program called Task Manager. If you press CTRL+ALT+DEL, that is press Control, Alt and Delete at the same time, Task Manager should open. In this little window you can view a list of running applications.
Assuming Task Manager will open, check the list of applications for any programs that say "not responding" under Status. If Internet Explorer or any other applications you had open read "Not Responding", then you may Right-Click on them and select "End Task" from the menu. This should close the running application, if you are prompted to "End Now" or "Wait for it to respond" choose to "End Now". By doing this you may lose any work you had open in this application but it will normally allow you to save anything else that was open at the time of the freeze.
If Task Manager is not working for you and you have no other way of closing the frozen computer programs then you may try powering down the computer. The easiest way to do this when the computer is not responding is by holding the power button in for about ten to fifteen seconds. The machine will power down, if it does not your last resort is to physically unplug the computer from the wall. Once powered down you may turn it back on and resume working, hopefully problem free.
NOTE: By powering down the computer when it is locked up you will almost certainly lose any unsaved work. This should always be a last resort.
If you continue having problems with the laptop or computer you may want to call a computer repair technician.
Q. What questions should a consumer ask to hire the right service professional?
A. As a computer owner, you may at some point need someone with an expertise in the computer repair industry to help you fix a problem you are having with your pc. Some people can tinker with their computer and do a little research to find the answer to their pc problem, but others may not be as confident tinkering with their pc and will prefer to hire a computer repair service. What type of service you hire may depend on if you are an individual or a business. An indidual usually only needs help with minor issues like a wireless network, a virus attack or a memory upgrade. A business, on the other hand, may need help with more complicated issues that deal with servers, routers, firewalls, email systems and other issues, so its a good idea to hire someone that can handle your needs.
Q. What important information should buyers have thought through before seeking you out?
A. When searching for your computer guy, you should be aware of what really makes this guy a good computer guy and the first question you should ask is how much experience does he have? Did this guy or this pc company just start a few months ago or have they been helping clients for years? This person or company is someone you will need to interact with on a regular basis so you want to find individuals that have a good personality and are friendly. The last thing you want to do is hire someone that considers your calls for help as a hassle to them. When choosing a computer tech, you will want to pick experience over certifications. One guy may have a certification but only 6 months of experience while another guy has been in the trenches doing the work for 20 years but hasn’t picked up all the “paper” certificates. A great way to find out if this guy can be trusted, and if he will work well with others, is to check up on him by calling and talking with his contacts from other clients. Ask them about response times, computer knowledge and friendliness to start.
Q. Why does your work stand out from others who do what you do?
A. When I have a lot of things on my to-do list, I ask myself which of them is the most important, which will make the most difference. In most cases if I have a clients computer remotely connected to my system, that is the most important thing to do since my customers are my source of income.
I might have had cleaning up my workshop on the to-do list which would allow me to be more efficient while working. However, if I also had “change my advertising” on my to-do list this week, it becomes my second priority over cleaning up my workshop. Its so easy to “be busy for the sake of being busy” but in the end you need to focus on what makes you money. Sure, cleaning up my workshop will make me more efficient and being more efficient will eventually help me make more money, but fixing my clients computer right now and fixing up my advertising will make me more money quicker. Be effective
Q. What do you like most about your job?
A. Becoming a computer technician is a great idea if you love technology, and want to enjoy the rewards of a career while still being able to do what you love. As a technician, you can work in a wide selection of industries, helping employers set up their internal computer systems or you can work as a technician assisting customers.
As a computer technician, you can enjoy all of the benefits of working in a professional job, but will get to work with technology that is fun and exciting, too.
Q. What questions do customers most commonly ask you? What's your answer?
A. So how did I get infected in the first place?
There are a variety of causes, one common reason is that your security settings are too low.
Here are a number of recommendations that will help tighten them, and which will contribute to making you a less likely victim.
1) Watch what you download and where from. If you insist on using a P2P program, please read File Sharing, otherwise known as Peer To Peer. (P2P)
2) It's important to always keep current with the latest security fixes from Microsoft. UPDATED WINDOWS
ActiveX in Internet Explorer
Even if you plan to use an alternate browser, you will have to use Internet Explorer for tasks like updating Windows or visiting any other site that requires ActiveX. Also, since Internet Explorer is integrated into the Windows core, keeping it secure is very important.
IE9 is available only for Vista and Windows 7. How to use Tracking Protection and ActiveX Filtering in Internet Explorer 9
For IE7 and IE 8, open IE and go to Tools > Internet Options > Security > Internet, then press "Default Level", then OK.In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
Now you will be asked whether you want ActiveX objects to be executed and whether you want software to be installed. Sites that you know for sure are above suspicion can be moved to the Trusted Zone in Internet Option > Security.
So why is ActiveX so dangerous that you have to increase the security for it? When your browser runs an ActiveX control, it is running an executable program, no different from double-clicking an exe file on your hard drive. Would you run just any file downloaded off a web site without knowing what it is and what it does?
3) Make sure your installation of Java is up-to-date. Oracle (Sun)Microsystems-Java Security vulnerability in older versions left on system
4) Let's not forget How Spybot-S&D protects against the installation of Spyware/Malware.
*It is important to note that all of the above programs/files can be run simultaneously on your system. They will work together in layers, so to speak, to help protect your computer.
However, the following suggestions are designed to only run one of each. It is not a good idea to run more than one firewall, and one anti-virus program. Running more than one of these at a time can cause system crashes, high system usage and/or conflicts with each other.
6) We don't recommend the XP firewall that comes built in to Windows. It doesn't block everything that may try to get in, and the entire firewall is written to the registry. As various kinds of malware hack the Registry in order to disable the Windows firewall, if using XP it's far preferable to install one of the excellent third party solutions.
If you choose to install a third party software Firewall remember to disable the native Windows Firewall at that time. This study on firewall leaktests may be of interest before making a decision.
7) An Anti-Virus product is a necessity. There are many excellent programs that you can purchase. However, we choose to advocate the use of free programs whenever possible. Some very good and easy-to-use free A/V programs are Avast and AntiVir. It's a good idea to set these to receive automatic updates so you are always as fully protected as possible from the newest virus threats. Microsoft Security Essentials is also an option. Remember- run only one antivirus resident at a time.
Q. What do you wish customers knew about you or your profession?
A. Through our 'hands-free', remote computer support service, we can:
locate and remove viruses and install and configure anti-virus software
stop pop-ups, remove adware/spyware and install/configure anti-spyware software
install home and small office networks (including wireless networks) - ensuring security!
fix email and software problems
fix printer, scanner, digital camera and other peripheral problems
help with MP3 players (iPod), PDAs and other mobile devices
speed up your computer and increase performance; PC tune-ups
perform standard maintenance, Windows updates/patches
install, configure and train on new software and hardware
assist in data back-up processes, transferring data from one PC to another
set up secure wireless networks
provide training, or take you shopping online
fix error messages or frozen screens and much more!
Q. How did you decide to get in your line of work?
A. I Was that guy that kept going to the computer repair store.
finally decided that it was to expensive..1989
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. Yes, I regularly attend continuing education programs offered by Comptia , Microsoft And Other Industries leaders.
Q. What is your greatest strength?
A. I take the time to fully assess my client's needs and craft my skills to implement their wishes, pre and post PC repair. Sometimes your PC Issues are not simple!
I listen to you describe your concerns so that what you end up with addresses your needs. And Fixes It Right The First time.
Q. Write your own question and answer it.
A. What is remote computer support?
Remote computer support, also known as 'online support', allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. In fact, it's like watching your computer fix itself! This type of computer support works through 'desktop sharing' technology. What this means is that when you 'log in to our secure online support center', you can allow a technical support representative to 'view' and 'interact' with your computer remotely via the Web - fixing problems fast.
Q. Write your own question and answer it.
A. How long does an average support session last?
The average remote support session lasts anywhere from 45-65 minutes. However, depending on the type of problems you're experiencing, a session may be shorter or much longer. In some cases where the computer problems are severe (read: lots of spyware!), we may recommend a follow up remote session or scheduling an in-home or in-office visit by a certified technician.
Q. Write your own question and answer it.
A. How much does it cost?
Much less than traditional computer support options! By viewing and interacting with your computer directly through the Internet, we can complete the work in much less time, saving you money. There's no need to schedule an in-home visit (costing upwards of $200/hr.) or taking your computer to a local repair shop (also very expensive).