FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The Grout Medic of Fairfield County offers fair and transparent pricing coupled with referral discounts and coupons (can be found on our website).
- What is your typical process for working with a new customer?
We typically will provide a free, in-home estimate for our customers, where we will do a walkthrough of the areas in question with the homeowner to understand what they wish to accomplish from the project, what their timelines to resolve the issue are and how we service those areas. From there, we move into education on our process, duration, materials to be used and when we are available. Then, we prefer to provide an estimate on-site before leaving the property so we can confirm appointment details and schedule the job.
- What education and/or training do you have that relates to your work?
My company is part of a larger franchise network that provides extensive training to new franchise owners.