FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We use transparent, fixed scopes or per-user monthly pricing. On-site is billed with a 2-hour minimum; after-hours/urgent work is 1.5×. Hardware/licensing can be purchased directly by you or passed through at cost. Nonprofits get 10% off. No surprise fees—everything is listed in the proposal.
- What is your typical process for working with a new customer?
15-min discovery call to confirm goals and constraints Light health check (remote) to see what you have today Written proposal & SOW with scope, timeline, and price Kickoff & onboarding (accounts, policies, documentation) Support & review (status updates; quarterly check-ins for managed clients)
- What education and/or training do you have that relates to your work?
Our team invests in ongoing training across Microsoft 365 administration, network design (Ubiquiti/Cisco), endpoint security (EDR), backup/DR, and follows NIST-aligned best practices for small businesses. We stay current with DMV (DC/MD/VA) requirements and vendor guidance.