Family Home Improvement, LLC

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Introduction: We are a 3rd generation, family roofing business specializing in the DC area. We do all types of roofing and gutters. Our customers are like family!

Overview

Hired 7 times

Serves Washington, DC

10 employees

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook, Twitter

Featured Projects

8 photos

Reviews

Customers rated this pro highly for value, responsiveness, and work quality.

Good 4.4

5 reviews

5

80%

4

0%

3

0%

2

20%

1

0%

Jonathan M.

Jun 6, 2022

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Hired on Thumbtack

I was introduced to Family Home Improvement with a “no-show”. I called and they apologized and shared that they had to respond to an emergency. They sent someone out the next day to provide a free estimate on a leaky roof and some other work. Two weeks later and still not estimate. I recommend improving on client services in the future.

Details: Flashing needs to be repaired or replaced • Three-story building • 0 - 10 years old • No, the project is not covered by an insurance claim • Residential

Roof Repair or Maintenance

Mike S.

Nov 16, 2018

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Hired on Thumbtack

I was impressed by Family Roofing. I contacted them via Thumbtack over the weekend, had a meeting set for Monday morning at 10am, scheduled to have my AC removed as well as my old brick chimney, and then have the whole roof patched up and sealed. The price quote was reasonable, $2000, and the next day they had a crew of 4 people show up and get the whole job done in about 3-4 hours. They showed me pictures of the work done, they showed the old AC in their truck, and they also came into my house to clean up the mess from a few bricks in the chimney falling through my ceiling. The only hiccup was that the work was scheduled to be done the following Monday so I was surprised to get a phone call on Tuesday telling me it's done, but nevertheless I am happy with the work, and the lead on the project apologized several times for the miscommunication. They also have told me they have a one year warranty on all work in case another leak pops up. I'm not sure why they only have 2.5 stars on Yelp because I am satisfied with this crew. My main suggestion for the company is to improve communication between dispatch and the client -- the crew was surprised that I wasn't informed that the crew moved its scheduling up by almost a week.

Details: Entire portions of roof need to be repaired • Interior (attic or ceiling) water stains or leaks • Two-story building • Mostly flat with some steep areas • Metal • No, the project is not covered by an insurance claim • Residential

Roof Repair or Maintenance

Jim Y.

Nov 8, 2018

We first used Farmily Home on advice on a neighbor for rain gutter replacements, and were quite satisfied. Then a wind storm this spring (2018) took away our metal roof. We called Family Home, and they came out within hours to put a tarp over our house. Then they worked with us and our insurance company to get the right replacement for us at a price the insurance company could agree on. The replacement crew showed up daily for four days and worked very hard. One night before an anticipated rain they stayed until 8 p.m. and near dark to seal the roof. We think we got quality work with quality material at a fair price.

Peter g.

Jul 12, 2019

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Hired on Thumbtack

Details: Rain gutter(s) need to be repaired or replaced • Flashing needs to be repaired or replaced • Three-story building • 0 - 10 years old • Slate • No, the project is not covered by an insurance claim • Residential

Family Home Improvement, LLC's reply

Thank you! We hope to work with you in the future!

Roof Repair or Maintenance

John P.

May 1, 2019

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Hired on Thumbtack

Details: Dings and dents • Large cracks or holes • Minor, cosmetic damage only • Home

Family Home Improvement, LLC's reply

Thank you! It was a pleasure working with you and we hope to work with you again in the future! Mary

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Family Home Improvement, LLC

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