About this pro
I would give them 6 stars if Thumbtack would let me! TLC Services is simply awesome. From the great communication to the great price (I actually thought the quote was to low and gave them more than the quoted price), I can definitely say that TLC Services is a top notch company. I know I'll be using them again for sure.Oct 22, 2016Verified
Absolutely horrible!!!! I asked for specific things to be done and they were not, parts of the lawn were not even cut. Weeds were not pulled. Bushes were trimmed down that I did not want to be touched. When I tried to get a hold of the company or Leslie, it took forever to get back to me and when I wanted them to come back out and fix it, they wouldnt. So I hired someone else do it.Mar 31, 2016VerifiedLeslie W.'s reply
We at TLC Services do not deal with rude and irrational customers or potential customers and condone any mistreatment of our Lawn Tech's. Miss Mary, was a customer for a day. Her yard was serviced per her request and she wasn't satisfied so her COMPLETE payment was refunded. Because satisfaction guaranteed or your money back is our motto. This is our first negative comment to our services and it is highly exaggerated. I hope it does not deter our future potential customers from being a part of our TLC family! -Leslie
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- What should the customer know about your pricing (e.g., discounts, fees)?Our basic grass cutting jobs start at $25 per cut, but if we quote you a price and the job takes longer, we stick to the quoted price.....Hopefully they give a nice tip!
- What education and/or training do you have that relates to your work?I am always reading up on the latest news and innovations for my field.
- How did you get started doing this type of work?Our sister company, TLC Truck & Auto Services has a long history of working on cars and trucks. I have heard and experienced very bad customer service from lawn mower dealerships and repair shops. The dealers always want to sell you a new mower and make it so expensive to fix a mower to try to force you to buy a new one. And I have heard many horror stories of people putting their mowers in for repair and being without it all summer long. These shops don't even give the customers loaners or cut the grass for them. I felt it was my duty as a consumer to be of service to consumers.