TLC Services

Augusta, GA

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About this pro

How does your service stand out?

At TLC we are "The nice guys and girl". We strive to help people save money but still get the quality they expect. The service industry has changed dramatically in just a couple of decades. Do to hard economic times, people now flock to the lowest prices in order to save a dollar, and are not really getting the best service available. In a recent study it was discovered that 75% of people who received poor customer service at several leading discount retailers, stated that they would shop there again because of their low prices. At TLC we aim to provide excellent service and top notch customer service at a reasonable cost.

What do you enjoy about the work you do?

That I am able to provide a service that has exceeded a customers expectations.
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Location

Augusta, GA 30907

Background check

Complete

Years in business

15

Number of employees

8

Times hired on Thumbtack

44

Reviews

30 Reviews
  • Mary B. Mar 31, 2016
    Lawn Mowing and Trimming
    Verified Review
    Absolutely horrible!!!! I asked for specific things to be done and they were not, parts of the lawn were not even cut. Weeds were not pulled. Bushes were trimmed down that I did not want to be touched. When I tried to get a hold of the company or Leslie, it took forever to get back to me and when I wanted them to come back out and fix it, they wouldnt. So I hired someone else do it.
    Replied to Mary B. - Apr 1, 2016

    We at TLC Services do not deal with rude and irrational customers or potential customers and condone any mistreatment of our Lawn Tech's. Miss Mary, was a customer for a day. Her yard was serviced per her request and she wasn't satisfied so her COMPLETE payment was refunded. Because satisfaction guaranteed or your money back is our motto. This is our first negative comment to our services and it is highly exaggerated. I hope it does not deter our future potential customers from being a part of our TLC family! -Leslie

  • Sheldon H. Dec 12, 2015
    Junk Removal
    Verified Review
    Responded quickly in an emergency, thorough job. Not sure about pricing, had no comparison
  • Jason N. Nov 8, 2015
    Move-in or Move-out Cleaning
    Verified Review
    Leslie did an excellent job deep cleaning our house. Would hire again.
  • Mary B. Mar 31, 2016
    Lawn Mowing and Trimming
    Verified Review
    Absolutely horrible!!!! I asked for specific things to be done and they were not, parts of the lawn were not even cut. Weeds were not pulled. Bushes were trimmed down that I did not want to be touched. When I tried to get a hold of the company or Leslie, it took forever to get back to me and when I wanted them to come back out and fix it, they wouldnt. So I hired someone else do it.
    Replied to Mary B. - Apr 1, 2016

    We at TLC Services do not deal with rude and irrational customers or potential customers and condone any mistreatment of our Lawn Tech's. Miss Mary, was a customer for a day. Her yard was serviced per her request and she wasn't satisfied so her COMPLETE payment was refunded. Because satisfaction guaranteed or your money back is our motto. This is our first negative comment to our services and it is highly exaggerated. I hope it does not deter our future potential customers from being a part of our TLC family! -Leslie

  • Sheldon H. Dec 12, 2015
    Junk Removal
    Verified Review
    Responded quickly in an emergency, thorough job. Not sure about pricing, had no comparison
  • Jason N. Nov 8, 2015
    Move-in or Move-out Cleaning
    Verified Review
    Leslie did an excellent job deep cleaning our house. Would hire again.
  • Christina F. Oct 8, 2015
    Lawn Mowing and Trimming
    Verified Review
  • Pensola P. Sep 20, 2015
    Multi Service Lawn Care (Recurring)
    Verified Review
  • Tonya H. Sep 1, 2015
    Lawn Mowing and Trimming
    Verified Review
  • C.R. A. Aug 27, 2015
    Junk Removal
    Verified Review
    Prompt, efficient, courteous, very reasonable. Attention to detail. Have shared her contact info with our realtor's office and The company that handled our estate sale in west Augusta. Leslie understood my needs and the fact that I was having to travel 200 miles to meet her at the residence where debris was amassed in the basement area. Couldn't be more pleased.
  • Kevin h. Aug 20, 2015
    Lawn Mowing and Trimming
    Verified Review
    Outstanding work and reasonable prices...will be using them a lot in the near future!
  • Jesus D. Aug 19, 2015
    Lawn Mowing and Trimming
    Verified Review
    Absolutely amazing!!! I had the Amazon in the backyard of the new house i purchased. TLC tamed that beast to the rolling plains of Kansas!! Absolutely amazing!! I am now using their bi-monthly services!! Thank you for everything!
  • Linda P. Aug 19, 2015
    Property Cleanup
    Verified Review
    We had a lot of general clean-up and some brush clearing around our home we just purchased in Hephzibah. Leslie came out to the house to meet with us and get a look at the job and to insure that the bid was accurate. Her Foreman "Tam" came out to view the work as well. They were both prompt, polite and professional in handling our work and the yard looks fantastic!!! We will be putting them to work again for sure!! If you need any yard work done TLC Services will do a great job!!! Casey and Linda Phillips, Hephzibah GA
  • Katie H. Aug 6, 2015
    Lawn Mowing and Trimming
    Verified Review
  • Jessica D. Jul 23, 2015
    Lawn Mowing and Trimming
    Verified Review
    Very pleased with their work. Out of several people I've hired to service my own this company not only exceeded my needs and wants but he the best quote as well! The open lines of communication is convient and the military discount is a huge plus! I will continue to use this company as long as we own our property and perhaps when we rent it out as well. Excellent job and very pleased!!
  • Bridgett H. Jul 12, 2015
    Lawn Mowing and Trimming
    Verified Review
    Great customer service and best quote out of 4 for my yard! I appreciated the proactive approach for military discounts. More importantly, I love the open and continuous lines of communication. Their rating is well deserved. This is my first time having to pay for yard service (in my life) so it was a great first time experience and my yard came out nice.
  • Jeremy A. Jun 23, 2015
    Lawn Mowing and Trimming
    Verified Review
  • James D. Apr 30, 2015
    TLC can you please call me name is jimmy got a problem with my mower i delt with you befor but you moved to north east and cant find you ease call me 302 373 1972
  • Quentin G. Oct 5, 2014
    Junk Removal
    Verified Review
  • Sherry J. Aug 13, 2014
    Lawn Mowing and Trimming
    Verified Review
    Great job, fast and efficient. My yard has never looked this good.
  • Ann W. May 25, 2014
    Junk Removal
    Verified Review
    TLC did a great job for me - cleaniing out junk from my shed - worked around a last-minute schedule change I needed to make, = and took less time than I expected. Looking forward to using them again soon.
  • Rich C. May 21, 2014
    Junk Removal
    Verified Review
    Simply the very best!!! I already plan to use TLC again in the near future! They earned my very highest recommendation and I am extremely pleased that I found them!
  • Z. S. May 18, 2014
    Lawn Mowing and Trimming
    Verified Review
    Very professional and responsive! Will definitely call again...
  • Debbie D. Apr 23, 2014
    Junk Removal
    Verified Review
    Tam was great to work with. He answered my emails promptly, let me know when he and Leslie could do the job. They arrived as promised and cleaned up our pile of debris. I would highly recommend TLC Services. Would definitely call them again. Thank you!
  • Linda D. Apr 22, 2014
    Pressure Washing
    Verified Review
    Tam was professional and on time. He did a great job and I would highly recommend his services. I will call him again.
  • Rob S. Sep 15, 2012
    I know how tough it is to find a reliable and delligent lndscaper now adays - Tam has been nothing short of exceptional. He is dedicated and prompt, and I can trust him to take care of my huge 3+ acre lot without worries. His work is always neat and very meticulous. Even in 100+ degrees in summer, Tam was there to cut the grass for 3-4 hours!! I would highly recommend this service without any reservations to anyone interested. If you need any additional kudos - please feel free to contact me.
  • Dawn H. Sep 12, 2012
    Verified Review
    They have done a good job at cutting my grass and weed whacking. They have even weeded my garden for me since I cannot do it because of allergies.
  • Kunal P. Aug 8, 2012
    Verified Review
    Hired TLC to replace both my front and back drive deck belts (they broke). to fix a small electrical problem with the headlights and a carburetor cleaning. My tractor mower runs perfectly now! Couldn't be happier! Very friendly and professional service. Extra tips helped plenty. I will be doing business with TLC in the future!
  • Steven L. Aug 6, 2012
  • Manon S. Aug 4, 2012
    Verified Review
    Reliable, flexible, high-quality work and very reasonable rates. Pro-active -- if they see a problem on the property, they tell us about it so we can make a decision. Thank you Tam and team!
  • Damion H. Oct 12, 2010
    I have been a customers for 2 summers and TLC services does a good job with all services rendered and communicate well with the customer.
  • Tony V. Oct 6, 2010
    Did a great job repairing my riding mower! Would use again for sure.
  • Sharon W. Dec 4, 2011
    Verified Review

Q&A

What education and/or training do you have that relates to your work?
I am always reading up on the latest news and innovations for my field.
Do you have a standard pricing system for your service? If so, please share the details here.
Our basic grass cutting jobs start at $25 per cut, but if we quote you a price and the job takes longer, we stick to the quoted price.....Hopefully they give a nice tip!
How did you get started doing this type of work?
Our sister company, TLC Truck & Auto Services has a long history of working on cars and trucks. I have heard and experienced very bad customer service from lawn mower dealerships and repair shops. The dealers always want to sell you a new mower and make it so expensive to fix a mower to try to force you to buy a new one. And I have heard many horror stories of people putting their mowers in for repair and being without it all summer long. These shops don't even give the customers loaners or cut the grass for them. I felt it was my duty as a consumer to be of service to consumers.
What types of customers have you worked with?
Lawnmowers that won't start, Lawncare and property preservation.
What advice would you give a customer looking to hire a provider in your area of work?
Look for direct contact to or from the owner.Nobody sees or runs their business like their own. You are more than likely going to get the best customer service possible.
What questions should customers think through before talking to professionals about their project?
I wish people knew how important preventive maintenance was. I get a lot of repairs or over growing lawns that cost people a lot of money that wouldn't cost so much or take a lot of time if preventive maintenance was performed.