FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer a straightforward price-by volume model. We strive to be affordable and transparent while providing quality service. We strive to donate or recycle as much as we can to help better the South Florida community and environment. Anything we are able to donate, we will provide you with a donation receipt within 14 days!
- What is your typical process for working with a new customer?
Step 1. Schedule A Free, No-Obligation Estimate When you are ready to get rid of your junk, go to The Junkluggers website and book an appointment anytime Monday to Saturday between 8am and 4pm or book online anytime. Step 2. Our Luggers Arrive When you book your job or estimate, we will agree on a two hour arrival window that best fits your schedule and will guarantee to arrive on time. If we arrive less than 30 minutes late, we provide an automatic 5% off the total bill. If we arrive more than 30 minutes late, we provide an automatic 10% off. We will keep you informed of our whereabouts throughout the process. When the truck is about thirty minutes from your home or office, one of our friendly luggers will give you a quick phone call to let you know they are on their way. Step 3. You Get A Free Estimate With Our Junkluggers Guarantee. When our luggers arrive, just let them know what you’d like them to remove and they will provide you with a no-obligation guaranteed estimate based on our easy to understand price-by-volume formula. All you have to do is point and our luggers do the rest! You will never be charged more than our initial, on-site quote – that’s The Junkluggers Guarantee. In fact, if your items take up less room in our truck than we initially estimated, we’ll charge you the lower amount. Please do note that certain items may result in surcharges, but we will be upfront about those items when we provide the on-site estimate. Step 4. We Safely And Speedily Lug Your Items Away. If you agree to The Junkluggers Guarantee price, all you need to do is sit back and relax while our luggers get to work removing your items right away! We do ALL the labor and loading no matter where your items are located. Our luggers are trained to safely remove bulky items through narrow passageways to avoid damage to your home. We even sweep up when we are done! Step 5. We Donate! Our luggers sort what they lug away for donation and recycling, doing their best to find a second home for your items. We provide you with a tax-deductible receipt within 14 business days for any items we are able to donate on your behalf!
- What education and/or training do you have that relates to your work?
All of our Luggers are fully trained background checked and insured to properly and safely remove items of any size from your home. Avoiding injury and damage to your home is our #1 priority, so we make sure we do it right!