FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our estimates are simple and honest. We do not have hidden fees or complicated terms. Two charges make up the full amount of our invoices: truck charge and hourly rate per mover. We do not undercharge to win business. We give fair and honest pricing that you can rely on and feel comfortable with!
- What is your typical process for working with a new customer?
Step 1: Virtual walkthrough - We do this to ensure that we understand your project and allow us to provide a realistic estimate and scope of work. Step 2: Schedule move and collect 20% deposit - we will book you for your date of choice and guarantee our truck and team will be there with our snazzy uniforms and smiles on our faces. Deposit is fully refundable up to 48 hours before moving day. Step 3: Check in call - A week before your moving day we will check in to make sure that everything is on track and ensure you are all set. Step 4: Show up and get the job done! - We will be at the job on time and ready to look after you as though you are a friend or family member, just like we do for every one of our clients.
- What education and/or training do you have that relates to your work?
Our sister company in Toronto has been operating for over 4 years and completed 5,000+ moves. We leverage this expertise to deliver the same quality of service in the Florida market. All of our movers are experts. Most come with many years of moving experience. We also provide them with our in-house proprietary training so they can deliver a repeatable result each time.