FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I am open and honest when giving all my customers pricing. I try to go over why I charge what I do and make sure the customer is aware of what materials cost and labor and what may be needed to complete their project. I try to get as many details from the customer about their project as possible so they know ahead of time what it will cost them. If for some reason something was missed during an estimate I make sure to follow up with them and make them aware before completing it so they are not hit with extra charges at the end. I am all about quality work. I don’t use materials that are not going to hold up or last or not meet mine or my customers expectations. Good materials may cost more up front but in the end they will save you money. I warranty my work so I must feel confidant in the material I use in order to do that.
- What is your typical process for working with a new customer?
Typical process is after receiving a request for services, I set up a time to come and give the client an estimate. I usually try to set up the estimate within 24 to 48 hours. Then I go meet with the customer and give the estimate and tell them more about myself and the work I do. The customer usually tells me then if they want to hire me or they call me back when they are ready. If they decide when meeting me that they want to go ahead and hire me we schedule a day to begin their project then. I have been known to complete small projects the same day I give the estimate if that’s what the customer prefers. I try to be very detailed when giving estimates and I explain to the customer why I charge what I do and give them an idea what everything cost so they have a clear understanding and feel comfortable when they hire me.
- What education and/or training do you have that relates to your work?
I have been doing handyman work since I was a child. I used to spend every school break and summer working with my step father who was a handyman. As I got older I continued to do handyman projects for people on the side as I worked my full time job. Then I would also do maintenance on restaurants that I managed when I was in that line of work until I finally decided to own my own handyman business and work it full time.