FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and customized to each property. With over 25 years of experience in the home care industry, we understand that every home is different. Pricing is based on window count, access, condition, and services requested. We provide free custom quotes before scheduling, with no hidden fees. Any discounts or bundled services are clearly communicated upfront.
- What is your typical process for working with a new customer?
We start with a conversation to understand the home and the customer’s needs. Drawing on 25+ years in home care, we know how to assess properties accurately and respectfully. We then provide a free, customized quote. Once approved, we schedule the service, arrive on time with professional equipment, protect surrounding areas, complete the work thoroughly, and perform a final check to ensure everything meets our white-glove standards.
- What education and/or training do you have that relates to your work?
Our background includes over 25 years of hands-on experience in the home care industry, including exterior and interior property services. This experience translates into strong knowledge of glass care, surface protection, ladder safety, equipment handling, and working in occupied homes. We also stay current on best practices to ensure safe, effective, and damage-free service.