FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer fair, transparent pricing with no hidden fees. Every job is different, so we provide free estimates up front to help you understand the full cost before any work begins. We offer discounts based on the job condition, and we’re always happy to explain your options and help you get the best value for your money.
- What is your typical process for working with a new customer?
We start by listening. You tell us what’s going on, and we’ll either schedule an in-person visit or give advice over the phone if possible. Once we assess the job, we’ll give you a clear estimate, walk you through the process, and get the work done promptly and professionally. Our goal is to make plumbing easy and stress-free for you.
- What education and/or training do you have that relates to your work?
Our team is fully licensed and has undergone extensive hands-on training. With over 20 years of experience in plumbing and HVAC systems, we stay current with local codes, safety protocols, and product innovations to make sure we’re delivering top-tier service every time.