FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing reflects a systemized, professional service, not one-off labor. For Recurring Clients (maid service) , we begin with a no-cost benchmark clean to establish the baseline for the home. Ongoing pricing is predictable and based on the size, condition, and frequency of service — not hourly guessing. For Vacation Rental Cleaning turnovers, pricing is based on unit type and operational requirements, not just square footage. This includes inspection, documentation, and readiness verification. We do not offer discounts for cutting scope or lowering standards. Our focus is consistency, accountability, and long-term reliability.
- What is your typical process for working with a new customer?
We follow a structured onboarding process designed to remove guesswork. For Recurring Clients (maid service), we start with a in-home assessment to review specific requirements, no touch zones, and expectations. Following, we schedule a Benchmark Clean to define the exact standard your home will be maintained to. If the first visit doesn’t meet expectations, there’s no charge and no obligation to move forward. If it does, we continue maintaining that baseline every visit. For Vacation Rental Cleaning, we confirm property details and/or an onsite walkthrough, access, turnover timing, and readiness requirements before the first service. Every visit follows a documented checklist with photo verification and real-time tracking. Nothing is improvised, and expectations are set upfront.
- What education and/or training do you have that relates to your work?
Our teams are trained internally using standardized operating procedures, detailed room-by-room checklists, and quality control systems. All work is performed by trained and insured W-2 employees — never contractors. Ongoing training focuses on consistency, accountability, safety, and property-specific requirements, especially for short-term rentals. Our approach emphasizes systems, not individual effort.