FAQs
- What is your typical process for working with a new customer?
Our process starts with a free in-home consultation, where we bring samples, listen to what you need, and help you choose the right shades styles, fabrics, and colors for each room. Next we take precise measurements and provide a clear quote so you know exactly what to expect. Once your custom products are ready, we schedule installation at a convenient time and our team completes the job, tests everything with you, and reviews how to use and take care of your new shades.
- What types of customers have you worked with?
We work with a wide range of customers, including homeowners in single-family houses, townhomes, and high-rise condos, as well as designers, property managers, and select commercial spaces like offices and showrooms. Many of our clients are updating their whole home or large condos, while others start with key spaces like living rooms, bedrooms, and home offices.
- What advice would you give a customer looking to hire a provider in your area of work?
When you’re choosing a window treatment company, look closely at three things: verified reviews, product quality, and who will actually be coming into your home. Make sure the provider has strong ratings, brings samples to an in-home consultation so you can see fabrics in your light, and offers clear warranties on both products and installation. It’s also worth asking if they handle service and repairs long-term, so you know you’ll be taken care of well after the shades have been installed.