FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in fair, transparent pricing with no hidden fees. Pricing depends on the type of service needed, but we always provide a clear estimate before starting any work. We may offer seasonal promotions or bundle discounts for combined services.
- What is your typical process for working with a new customer?
First, we discuss the customer’s concerns and schedule an appointment. During the visit, we perform a thorough inspection of the chimney or fireplace. We then explain our findings clearly, provide honest recommendations, and offer upfront pricing before starting any work. Our goal is transparency and long-term safety.
- What education and/or training do you have that relates to your work?
We have professional hands-on training in chimney inspections, cleanings, and fireplace repairs. We stay up to date with safety standards, building codes, and best practices to ensure every job is done correctly and safely.