FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is simple, fair, and fully transparent. We charge an hourly rate based on the time our team spends on your cleaning, and that rate does not change based on extras, add-ons, or special requests. All services — from deep cleaning to detailed extras — are included within that hourly rate. There are no hidden fees, and all quotes include labor, professional cleaning products, and equipment.
- What is your typical process for working with a new customer?
We start with a quick conversation to understand your cleaning needs, preferences, and schedule. Then we provide a suggested hourly estimate per clean. On your service day, our trained cleaning team arrives in a company vehicle with all supplies and equipment. We follow a detailed checklist to ensure every job is thorough, and we always welcome your feedback to keep improving. Prefer to skip the conversation because you already know exactly what you need? Book your cleaning instantly on our website — no phone call required!
- What education and/or training do you have that relates to your work?
Our team has professional training in residential, commercial, and Airbnb cleaning. We’re experienced with advanced cleaning equipment like steamers, vacuums, and upholstery cleaners, and we follow industry best practices for sanitation, safety, and efficiency.