Simple Path Moving And Storage

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Introduction

Simple Path is a family owned and operated Long Distance Moving Company Formerly named Imperial Moving Group. Our two companies have joined forces to expand our network in order to service all customers regardless of their location. We coordinate moves all over the country through our network of trusted carriers. We can pick up in all 50 states and delivery your consumer goods anywhere in the United States (or abroad). We offer door to door long distance moving services which includes expert packing, unpacking, and storage (if needed). Our focus is in providing our consumers with a quality service and experience throughout what typically is a stressful time in their lives. We pride ourselves in our ability to get the Job done right the first time!

Overview

30 employees

18 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Check, Credit card, Venmo, and Zelle.

Projects and media

5 photos

Projects and media

5 photos

Reviews

Very good 4.6

50 reviews

90%

10%

Past Customer

Feb 23, 2022

From Google

The rest of these reviews have GOT to be fake. If you read their BBB rating theyve had multiple complaints already this year.Called to schedule movers about two weeks ago. Gave them our inventory and they quoted us around $2700. They told us we would get a call from quality control the week of the move to make sure everything is right. Quality control called and After realizing we would have a few more items (5 extra boxes and a desk chair) they upped our price to $6700 with no time to cancel and schedule new movers as our move was 4 days away. Went ahead and paid the additional amount just to keep things on schedule. They told me we would get a call to schedule arrival time a day or two before the move. We were told then that arrival would be 10am-12pm. 12 came and went. Called for an update. We were told 12-2 is the new window. 2 came and went so we called again. This time we were told 10-2 was the window but they were running behind. Now arrival would be 4pm. When I called to ask for the drivers information I was told they could TRY to get it for me. So without knowing anything about this driver and movers we are now told to entrust all of our belongings to someone who has been a repetitive no -show. 4pm came and went. Driver finally text me and said he would be there at 5. Then called my husband to ask to reschedule for the next day. We finally called budget who got us a truck for 8am the next day for $3600, round trip. When I called for our deposit back I was told we could not have it back as we were outside of our cancellation window. When I explained that that breached their contract she stated that even though you have a scheduled appointment, we do technically have until the 25th (two days later) to arrive for pickup.Now we are forced to make our kids (one being barely two) to sleep on the floor as I spent the day disassembling furniture to save time as they kept pushing pickup back by hours and hours. And we will be forced to stop overnight somewhere and spend several hundred dollars for an air bnb that will house us and our pets when we had originally intended to drive straight through.The entire experience with this company was so stressful and confusing. And its going to cost our family over $5000 to reschedule everything. Stay. Away. From. This. Company.

Simple Path Moving And Storage's reply

Hi Ashley! I would like to apologize for your experience and any inconveniences you may have encountered during your move. Upon booking Imperial Moving Group provides a contract and estimate of services before the initial deposit is taken. Before signing the contract you were asked to read over terms of services before signing the contract. In this review you stated there was an increase in price due to adding additional items to the inventory. There was an additional 353 cubic feet added during the Quality Assurance call which requires more space in the truck. You had a binding estimate of $4.50 per cubic feet so you did not pay any less or any more than your binding estimate. You were informed during our verification call, you will be contacted 5-7 days before loading date to finalize your inventory. During the initial booking we informed you, you must be available during your pickup window. Your pick-up window was between 02/23/2022-02/25/2022. On the date of 02/22/2022 you were informed your pickup will be on 02/23/2022. You contacted our customer service team and stated you must be moved by 5pm on the first day of pickup window due to the closing of your home. As stated above customers must be available during their pickup window. Your inability to receive deposit back upon request of cancellation is due to the fact you were outside of your cancellation window. I wish you well and urge you to reach out with any further questions or concerns. We apologize for the misunderstanding and appreciate your feedback on your experience.

Past Customer

Mar 3, 2022

From Google

I used Imperial to move my daughter from Boulder, Colorado to Nashville. Imperial is more of a broker & they find movers in the area where you are moving from, who can drive the route. The movers who showed up to pack the truck, were careful, professional & friendly. They were the first leg of the move. Their truck with my daughters belongings, went to Denver & from there- another truck and driver, transported everything to Nashville. It took about a week- before i received a call, to let me know when they would be arriving to Nashville. That was the only aspect that i needed to be flexible with. I met the movers at my storage unit. They were great; also very friendly and very professional. Overall it was a great experience.

Past Customer

Mar 14, 2022

From Google

I had a very large, very tough move but Imperial Moving Group hung in there every step of the way. I don't know where they find their staff but everyone who works here is amazing. They care so much about making sure that their customers get the best possible moving experience. I was able to relax and let them handle everything. They didn't let a single thing get damaged or broken. I had a few special requests along the way and they were very accomodating. If you're looking for the best moving company out there, this is the one you want to hire. I have nothing but the highest compliments for everyone on their team. I look forward to the next time I get to work with them.

Past Customer

Mar 18, 2022

From Google

There's NO WAY THESE PEOPLE HAVE ANY 5 STAR REVEIWS. NOT ONLY DO THEY LIE AND PRICE GOUGE YOU INTO A CONTRACT, THEY WILL BREAK AND RUIN EVERYTHING YOU OWN. they are so unprofessional and if you try to say anything they will just throw in your face that you can't get any money back if you don't use them. They literally fought and swore at each other in front of my kids the whole time they were moving, two days late for pick up, apparently they don't have to tell you when you get your stuff so TWO WEEKS LATER they show up with a truck that they say THEY CANT TURN LEFT OR RIGHT, SO I HAVE TO FIND A STORAGE THAT HE CAN GO STRAIGHT INTO OR THEY CANT DROP MY STUFF. So I ended up having to move it all in my house on my own anyways. And when they did come there was only one guy who was literally dragging my furniture across the truck and cement, no dolly, Noone to help lift. I am pregnant and paid 5000 to have someone break all my stuff. This company seriously ruined my life. DO NOT PLEASE DO NOT USE THEM!!!

Simple Path Moving And Storage's reply

Hello Calee!! On behalf of all of Imperial Moving Group, I want to apologize for the experience you've had through your move. Imperial Moving Group has reached out to you several times using the phone numbers on file. We'd love to offer you compensation for these damages and assist you through the claims process. The claims process will also allow you to be further compensated based on the insurance associated with your move. The two phone numbers on your file are registering as disconnected and we have been unable to receive a reply through your email either. Please give our customer service team a call at your earliest convenience so we can provide your compensation and assist you through the claims process.

Past Customer

Mar 20, 2022

From Google

Don't get fooled by the 5 star reviews. They will be very nice when selling you the moving contract. I was told I don't need to buy any special insurance for any item until it costed 10k$. They will then hurry you up to sign the contract while on the call. Afterwards you will get to know they give insurance at 0.6$ per pound. So essentially a TV weighing 10 pounds has an insurance of 6$, ridiculous right. And later they will just throw the contract on your face. They will never say any of the important stuff when selling the contract. Hire at your own risk. Also they will keep up charging for every 75ft they walk. They will not tell you any of this so ask these questions.Update: Packing of items was horrible. No order in which item goes where. For TV packing they just had a box with paper filing no thermocol no other protection. The bed was opened up in a way I am concerned how many nuts and bolts will be missing. Even though I had original packaging materials for everything they did not use it properly. They did not disassemble the table and the chair which would have reduced the space but instead added it as an extra charge for the space.

Simple Path Moving And Storage's reply

Hi Rajeev! I apologize you experienced several misunderstandings throughout your move. You have been in close contact with our customer service team regarding your concerns and we have been going above and beyond to assist you. A contract was provided upon the initial booking that you were asked to read over before signing and agreeing to our terms and conditions. If you did not agree to all of our terms after signing the contract you had a cancellation window to receive a refund. The insurance amount that you provided in this review for any damaged items is inaccurate. I apologize the packing of your items did not meet the proper standards and I urge you to keep in contact with us about any further questions and concerns you have.

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Here at Simple Path we pride ourselves in our meet or beat policy, meaning that whatever quote you get for your move, we will meet or beat it guaranteed. We offer discounts for Military Veterans, Same-day booking, First Time Customers, Returning Customers, Referral discounts and many more. Our prices are constantly being updated and optimized based on the current state of the industry, which means we take into account the cost of labor, fuel and additional services such as storage and extra stops on your move.
What is your typical process for working with a new customer?
For Simple Path, the first step in working with a new customer is establishing a relationship. We understand that moving from one place to another is typically a stressful experience, so we make it our top priority to make sure our clients are made to feel important, heard and understood during our initial contact. Throughout the process we make sure our clients are informed always of the next step and kept in the loop so that they do not have to worry about the logistics of their move...because that is our job!
What education and/or training do you have that relates to your work?
Imperial has gone through all required licensing and training courses to be able to service our customers in a compliant and regulated manner. We are registered with the DOT and FMCSA. We also have obtained the proper state business registrations and general business requirements. This includes registering with the secretary of state, obtaining a federal tax identification number, and getting general liability and commercial auto insurance policies.

Simple Path Moving And Storage

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