FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We price by the job, not the hour. Over the past 16+ years, we’ve honed our pricing through hands-on experience, allowing us to accurately scope each project and match it with the right level of expertise. While we do have a minimum to meet, you only pay for the work being done and the skill it requires — not inflated time estimates or worst-case scenarios. The result is clear scope, fair pricing, and quality results you can trust.
- What is your typical process for working with a new customer?
When you contact us, we’ll gather details about your project and your property so there are no surprises (the good kind). When possible, we’ll provide preliminary pricing and schedule a service appointment. During the visit, your service technician will walk the property with you, review each task, and confirm final pricing based on the on-site assessment—measuring twice, pricing once. Once you approve the final estimate, we get to work. If a project needs more time than scheduled, we’ll complete as much as we can during the visit and set up a follow-up appointment to wrap things up. Payment is collected upon completion, after the work is done and everyone’s happy.
- What education and/or training do you have that relates to your work?
Chad went to the University of Wisconsin, and his wife Lyndee attended Michigan State University. Each of them holding jobs as project managers in the new build/construction industry and interior design for a combined experience of 40+ years. Also holding a Certified Building Contractors License too!