FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Extreme Cleaner prides itself on offering competitive pricing for unmatched, EXTREME QUALITY. We understand that no two clients are the same, which is why we offer a free-onsite (or virtual) assessment in order to create a customized cleaning plan unique to your space and needs.
- What is your typical process for working with a new customer?
Once a customer is ready for the Extreme Experience, we will contact them to schedule a free assessment of the space. During this assessment, an Extreme Cleaner Team member will evaluate the space and make notes of any specific requests the client may have. This is also a great time to discuss the frequency of service the client is interested in. Once all the details have been discussed, our Team will create a customized cleaning plan including frequency, a detailed breakdown of services, pricing and any special requests from the client. The plan will then be sent to the client for review. Once the client is 100% satisfied with their unique cleaning plan, we will schedule the service. After the first cleaning, a team member will call for a follow-up to ensure our client's specific needs have been met. Our goal is to exceed our client's expectations through our Extreme Quality of service.
- What education and/or training do you have that relates to your work?
Extreme Cleaner is co-owned by Marcos and Brendan. Marcos graduated with a Bachelor of Mathematics which he used to help start Extreme Cleaner. His skills with numbers and spreadsheets helped develop the company's customizable cleaning package approach. This, combined with years of experience in cleaning homes, businesses and hotels has played a vital role in the success of Extreme Cleaner. Brendan graduated with a Bachelor of Science in Medical Technology. He has an extensive background in laboratory science including microbiology (i.e. germs and viruses). He also brings experience in sales and client services/training. Brendan's knowledge of microorganisms and sanitization/disinfection along with his client-facing experience has allowed Extreme Cleaner to stand out as a premier cleaning company that clients can put their trust in. The current Covid-19 pandemic illustrates why these qualities are more important than ever before.