FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the type of appliance, the issue, and the parts required. We start with a diagnostic/service call, then provide an estimate before any repair is approved. If parts are needed, we explain the cost and timeline upfront. There are no surprise charges — you’ll know the total before we proceed.
- What is your typical process for working with a new customer?
Our typical process is simple and transparent. First, the customer contacts us with the appliance issue and we ask a few quick questions to understand the problem and confirm availability. Next, we schedule a convenient appointment (often same-day or next-day). When we arrive, we perform a full diagnosis, explain what’s causing the issue, and provide a clear estimate before any repair begins. Once approved, we complete the repair whenever possible during the same visit. If parts are needed, we order them promptly and schedule a follow-up appointment. After the work is completed, we test the appliance, review the results with you, and share recommendations to help prevent future issues.
- What education and/or training do you have that relates to your work?
Our technicians have 10+ years of hands-on experience and professional training related to major appliance repair. We are factory-trained by our authorized partners and stay up to date with modern appliance technology, including electronic control boards, inverter systems, and high-efficiency models. Our team is EPA-certified, licensed, and fully insured, and we use professional diagnostic tools and proven repair procedures to ensure every repair is done safely, correctly, and efficiently.