FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Here's a detailed description of each type of cleaning we offer 1. Standard Cleaning: - This is a basic cleaning that includes the main tasks for maintaining cleanliness in the premises. - Includes: vacuuming, mopping floors, dusting surfaces, cleaning kitchen surfaces, restrooms, as well as cleaning in bedrooms. - Suitable for regular maintenance to keep order and cleanliness in the home 2. Deep Cleaning: - This is a more thorough and comprehensive cleaning that covers hard-to-reach places and is done less frequently than standard cleaning. - Includes: cleaning inside cabinets, windows, disinfecting plumbing fixtures, removing grime and dirt from corners, as well as additional services like cleaning the refrigerator or oven 3. Move Out Cleaning: - This type of cleaning is intended for people who are leaving a residence and want to restore it to perfect condition. - Includes: thorough cleaning of all rooms, kitchen appliances, cabinets, refrigerator, oven, stove, windows, as well as removing all traces of occupancy. - Often required by landlords or for preparing the residence for new tenants 4. Vacation Rental Cleaning: - Specifically designed for property owners, such as Airbnb hosts, after guests check out. - Includes: quick and efficient cleaning, changing bed linens, washing towels, checking for necessary amenities, and preparing the residence for the next arrival Differences: The main difference between these types of cleaning lies in the level of depth and the volume of tasks performed. Standard cleaning is suitable for maintaining cleanliness, while deep cleaning and move-out cleaning require more thorough work. Vacation rental cleaning focuses on quick and quality service to prepare the property for new guests If you have any additional questions or need clarifications, let us know!
- What is your typical process for working with a new customer?
When working with a new customer, the process typically follows these steps: 1. Initial Contact/Inquiry: When you need a cleaning, contact us and describe your task. Our company gathers details about your needs (type of cleaning, frequency, size of the space, etc.). 2. Needs Assessment: We may ask follow-up questions to get more specific information about a task (e.g., how many rooms, special cleaning requirements, any allergies to certain products, etc.). 3. Site Visit or Virtual Consultation: Based on the information gathered, we provide a pricing estimate. 4. Agreement and Scheduling: Once you approves the quote and we agree on the terms (dates, frequency, access to the property, etc.), and the first cleaning appointment is scheduled. 5. Cleaning/Service: Our cleaning crew arrives on the scheduled day and completes the cleaning service according to the agreed-upon plan. This may include deep cleaning or routine cleaning. 6. Feedback and Adjustments: After the first cleaning, we checks in with you to make sure you are satisfied with the work. If any adjustments are needed, they can be made for future services. 7. Payment and Invoicing: Once the service is completed, we send an invoice for payment.
- What education and/or training do you have that relates to your work?
Our cleaning service employs only professional cleaners who are highly trained in their field. Every 2-3 months, our team undergoes continuing education to stay up-to-date with the latest cleaning technologies and methods. Our team receive training on using specialized equipment and cleaning products to ensure top-quality results. Additionally, our staff holds multiple certifications in areas such as sanitation, safety, and specialized cleaning techniques. This commitment to ongoing training ensures that our team is always prepared to deliver exceptional service with the most efficient and effective tools and techniques.