FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Every Job is Custom No two properties are the same. Pricing depends on: * Size (square footage) * Level of dirt, stains, or buildup * Type of service (roof soft wash, pressure washing, deep cleaning, etc.) * Accessibility and time required
- What is your typical process for working with a new customer?
Our Process – How We Work With New Customers 1. Initial Contact Customers reach out by phone, text, or online. We’ll ask a few quick questions to understand: * Type of service needed * Property size * Condition of the area 2. Photos or On-Site Assessment To give accurate pricing, we may request: * Photos/videos of the area * Or schedule a quick walkthrough This helps us avoid guesswork and give you a fair quote. 3. Clear Estimate You’ll receive a detailed, upfront quote that includes: * Scope of work * Pricing * What’s included No hidden fees. No surprises. ⸻ 4. Scheduling Once approved, we schedule a time that works for you. We offer: * Fast turnaround * Flexible availability (including early mornings) 5. Service Day We show up on time and fully prepared: * Professional equipment & chemicals * Property protection (plants, surfaces, etc.) * Attention to detail from start to finish 6. Final Walkthrough Before we leave, we: * Review the work with you (if available) * Make sure everything meets your expectations 7. Payment Payment is typically collected after job completion. We accept: * Zelle, Apple Pay, Venmo * Tap-to-pay (credit/debit) 8. Follow-Up We stay available for: * Any questions or concerns * Future maintenance or services