FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Diagnostic (service call) fee is $69.95 and it will be waived if you decide to repair with us
- What is your typical process for working with a new customer?
1) Understanding the issue and necessary details about appliance 2) Professional diagnostic from our technician 3) Estimate for job repair 4) Agreement from customer to repair the appliance 5) Repair the same day/ordering needed parts 6) Installing needed parts 7) Testing appliance, verifying correct performance 8) Giving recommendations how to care for appliance
- What education and/or training do you have that relates to your work?
All technicians in Golden Hands Appliance Care are certified and hands on experienced