Flex Moving & Storage (Jacksonville)

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About

Flex makes moving simple. We offer professional local and long-distance moving services at a price you’ll love. We’ve simplified the whole moving experience. Whether you need an affordable all-in-one moving package, a little extra storage, or just some help with the heavy lifting, we’re here with the right solution. Whatever your move looks like, we’ve got you covered.

Overview

Serves Jacksonville, FL

Background checked

50 employees

6 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Credit card.

Social media

Facebook, Instagram

Services offered

Move type

Extra services

Furniture assembly and disassembly

Packing

Storage

Equipment moving

Projects and media

Reviews

Great 4.8

100 reviews

5

94%

4

1%

3

1%

2

1%

1

3%

Read reviews that mention:

Kish

Apr 24, 2026

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From Google

Edited Review: Stephanie from Flex has worked to resolve this issue. Pay the extra money and use another company. I moved from Atlanta to Jacksonville FL and the service was horrible the entire time. I can only give Terrance and Kendrick in Atl who were the actual movers kudos. They were the only good part of this entire 3 day transaction. Horrible customer service from Aaron and the other movers. I was also given incorrect information from the customer support team. I was also told from their customer support team that because our call got disconnected they thought I hung up and was not going to pay for my service so they charged my card without discussing the final bill. My furniture was placed in the dirt and when I addressed it with the mover he snapped at me. He told me he was not the one and continued to argue with me. Orlando in Atl was not working and on his phone running what sounded like a call center scam. When I addressed that, he laughed. My brother in law works for this company and I will gladly use a more reputable company next time.

Flex Moving & Storage (Jacksonville)'s reply

Hello, thank you for sharing your experience. We want to make this right. Please send your Booking Confirmation Number to support@flex.storage so our team can investigate what happened during your move in Atlanta. Kind regards, Flex Customer Support

Cameron S.

Apr 23, 2026

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From Google

Ronny and his crew from Jacksonville were phenomenal. Showed up on time, very respectful and courteous with our belongings, and were very quick and efficient. We would absolutely use them again.

Flex Moving & Storage (Jacksonville)'s reply

It is great to hear that Ronny and his crew in Jacksonville provided such a phenomenal and efficient experience for your move. We pride ourselves on being a reliable and steady partner, and we're glad our team’s punctuality and care gave you total peace of mind. Thank you for choosing Flex, and we look forward to managing any of your future relocation needs. Best, Flex Customer Support Team

Dustin W.

Apr 21, 2026

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From Google

UPDATE:I spoke with Flexs team, specifically Stephanie, and Im pleased to report we reached a great resolution. Stephanie listened carefully to my concerns, reviewed the incident details, and took clear steps to address the issues I encountered. The communication was responsive, the handling professional, and the outcome constructive, with practical guidance on preventing similar situations in the future. While my initial experience was challenging, Stephanie and the Flexs proactive approach has restored my confidence in the companys commitment to customer satisfaction. I appreciate their effort and would consider doing business with Flex again under improved operating practices.I had a highly unpleasant experience with Flex. When I called to set up movers, the agent described the process and the protective measures they offer, such as TV boxes and secure furniture wrapping. They claimed that there had not been a claim for damages from a client in over a year. Unfortunately, my experience did not align with those assurances.The movers assigned to my job showed little regard for our items and did not handle them with care. I understand we were moving from a second-floor apartment, where the stairs can present challenges. My wife and I labeled all fragile items and communicated clearly to the movers. I observed one crew member moving three boxes on a single dolly while we were watching from a doorway. As they descended the stairs, I heard objects crashing and shattering. I stopped them and asked if they heard the glass breaking and urged them to proceed more carefully. They continued at the same pace with no noticeable improvement.Additionally, one of the movers engaged in an extreme verbal exchange with a colleague, which created a disruptive scene. An apartment manager was contacted to address the incident.The most concerning part occurred at the drop-off location. The crew scraped the driveway while backing the trailer, collided with walls and door frames, and caused visible damage. They broke a $300 dresser, rendering it unusable, and snapped two bookshelves. I filed a claim for the two damaged furniture pieces, but I received an email indicating that neither item was eligible for compensation.Overall, this has been the most unprofessional experience I have had with a business in a long time. I hope Flex takes these concerns seriously and addresses the issues to prevent future customers from facing similar problems.

Flex Moving & Storage (Jacksonville)'s reply

Hello Dustin, thank you for sharing your feedback. We’re currently reviewing the details for your Jacksonville move so we can provide a thorough update. We will reach out to you directly very soon. Best regards, Flex Customer Support

Joseph S.

Apr 19, 2026

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From Google

Flex Moving & Storage (Jacksonville)'s reply

Suhail W.

Apr 19, 2026

•

From Google

One of the best experience Ive had with a moving company. They were punctual, professional and courteous. I would definitely use their services again in the future

Flex Moving & Storage (Jacksonville)'s reply

It is rewarding to hear that we provided one of your best moving experiences by being punctual and professional throughout your time in Jacksonville. We aim to be the smart, reliable solution for every move, and we’re glad our team’s clear communication and expertise gave you peace of mind. We look forward to being your go-to choice for any future logistics needs. Best, Flex Customer Support Team

Credentials

Background Check

Celine Hoffmann

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We offer a range of moving packages so you can choose the level of support that fits your budget. The Premium Move is our highest level of service and includes full home packing, TV boxes, large-item wrapping, mattress covers, and furniture disassembly/reassembly. ‍ With our most popular option, the Full-Service Move, you pack your own belongings and our crew will wrap large-items, and handle major furniture disassembly/reassembly. ‍ For those seeking a no-frills, budget-friendly option, our Budget Move is our most efficient option. It does not include extra wrapping or materials so you’re responsible for making sure your large items are protected.
What is your typical process for working with a new customer?
Moving with Flex is simple. Once you reach out, our team will give you a call to chat through the details and provide an instant, free quote. We offer several different packages, so you can pick the level of help that actually fits your budget.
What education and/or training do you have that relates to your work?
Our movers are pros who specialize in the "heavy lifting”. They’re specifically trained in property protection and high-efficiency loading, so your stuff stays safe and the job gets done fast.

Flex Moving & Storage (Jacksonville)

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