Flex Moving & Storage (Jacksonville)
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About
All-in-one moving & storage services: we take care of everything. Whether it's packing, loading, moving, or storing - you just
sit back and let our pros take care of your stuff.
Overview
Background checked
50 employees
6 years in business
Business hours
Sun7:00 am - 10:00 pmMon7:00 am - 10:00 pm
Payment methods
This pro accepts payments via Credit card.
Services offered
Furniture for delivery
Sofa
Armchair / recliner
Loveseat
Dining table
Additional services needed
Packing services and supplies
Furniture assembly
Reviews
Great 4.7
95 reviews
5
89%
4
1%
3
6%
2
0%
1
4%
Read reviews that mention:
Bill G.
May 29, 2025
From Google
Worse move ever, Salesman lied. I can say 1 really good employee, the others were all Late & Lazy. They under estimated my move and left ALOT of my belongs behind. They scratched & scuffed furniture but also door frames & my front door. They took 2 hours lunch waiting for 3rd trailer. The whole day was ruined because of their incompetence. They are college dormitory movers at best and Not household movers. Would Never Ever use again and would never recommend EVER ! Yes it was that bad ! Then to top it off they ripped me off for extra money for 3rd trailer !! I still may contest it on my CC. Be smart & find real actual professional movers now these wannabes. After a day or so Flex called and resolved my issues so everything is good.
Flex Moving & Storage (Jacksonville)'s reply
Hi Bill, Thank you for sharing your experience, and we sincerely apologize that your move did not meet your expectations. We're glad to hear that we were able to address and resolve the issues after your initial review, but we regret that your initial experience was negative. We are continuously striving to improve our services. We hope that the resolution provided has restored some of your confidence in us.
Sincerely,
Flex Moving and Storage
Mary L.
Jun 2, 2025
From Google
Worst experience ever. Salesman told me there would be no time constraints on the contract and I wouldnt have to pay extra for a longer move. They underestimated the amount of space I would need in the trailer and we had to take two trips. What they didnt tell me is that I would be charged for a second trip. I scoured my moving confirmation and details and being charged is not in there anywhere. I also paid extra for the gold package, which meant they were supposed to bring shrink wrap, bubble wrap, etc and wrap all our fragile items like TVs and mirrors. Not only was none of that provided, but I had furniture get damaged because of it. One of their salesmen called me eventually but was no help because he could not get Area manager Ian on the phone. Im seeing a lot of other reviews mention this manager as well. I called customer service and they never contacted me back about being comped for those items. I called again to get a partial refund since nothing from the gold package was provided and they said they had to do an investigation and would contact me back in 48-72 hours. Well, needless to say its been two weeks and Ive heard nothing. I called again today and I got the answering machine. On top of all that, they never sent a driver to complete the second trip so I had to get a friend to haul the trailer for me. Worst company ever and extremely rude employees. I would never recommend them to anyone. The ONLY redeeming quality was that ONE of the movers was very helpful.Flex contacted me and ended up resolving the issue. Big thank you to Stephanie who helped me get some money back.
Flex Moving & Storage (Jacksonville)'s reply
Hi Mary, We sincerely appreciate you bringing your experience to our attention.
To effectively resolve the billing issues and find a quick, satisfactory solution, please reach out to us directly at support@flex.storage. We are truly sorry for the very negative experience you had and are committed to earning back your trust.
Sincerely,
Flex Storage
Tamara F.
May 9, 2025
From Google
Edit,, as of 5/29 we came to a resolution.Thank you for your efforts!Respone to owner,If you truly cared,, your company should make it right instead of throwing us under the rug! We have NOT received a resolution as of yet 5/16If you want your furniture and hardwood floors damaged, the use Flex....IF YOU WANT PROPER moving DON'T HIRE FLEX! I had several antique pieces of furniture damaged and my perfect hardwood floors are scraped up. Even managed to destroy my husband'svery expensive recliner!!!Now I'm having to hire more movers @ 1700 additional to finish the job!They throw and go, doesn't matter that you took the time to label the boxes, the moving service is is questionable, looking at phones AlOT!This company has cost me thousands in repair!But bet I paid them even though they didn't do the job. Payment before... bad serviceWish I could post pictures of the damages!
Flex Moving & Storage (Jacksonville)'s reply
Hi Tamara, Thank you so much for taking the time to share your concerns. We truly value your input and are committed to making every customer experience a positive one. A representative from Flex Moving & Storage will be following up with you to address your concerns to gather feedback and work towards a fair resolution.
Abigail K.
Jun 6, 2025
From Google
Christian and his crew did an amazing job and helped out on last min move I appreciate it all and highly recommend
Bianca T.
Jun 3, 2025
From Google
Flex Moving & Storage (Jacksonville)'s reply
Credentials
Background Check
Michael Cuculich