FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, fair pricing with no hidden fees. Every estimate we provide is detailed and customized to the specific needs of your project, so you’ll always know exactly what you’re paying for. We don’t charge consultation fees, and we stand by our work with a focus on quality and long-term value. While we don’t offer blanket discounts, we occasionally run seasonal promotions and always explore cost-saving options without compromising on workmanship or materials. If you’re working with insurance, we’ll help navigate the process to ensure you get the coverage you deserve.
- What is your typical process for working with a new customer?
Our process is designed to keep things simple, transparent, and stress-free for our customers from start to finish. It begins with a free, no-obligation consultation where we listen to your needs and evaluate your property. Next, we provide a clear, detailed estimate tailored to your project—no guesswork, no surprises. Once approved, we walk you through the scope of work, timeline, and expectations. During the project, communication is constant—we keep you updated and involved every step of the way. After completion, we conduct a thorough final inspection to ensure everything meets our quality standards, followed by a final walkthrough with you to confirm your satisfaction. Our goal is a project done right, and a customer for life.
- What education and/or training do you have that relates to your work?
With over 25 years of hands-on experience in roofing, I bring both deep industry knowledge and specialized training to every project. I’m certified with leading manufacturers including CertainTeed, Versico, Firestone, and Duro-Last, and I hold a CRTA designation reflecting advanced technical proficiency. I also spent 11 years as a licensed insurance adjuster, which gives me a unique understanding of storm-related claims and how to advocate effectively for homeowners. Additionally, I hold a home inspection license and multiple certifications through InterNACHI, ensuring every roof and property is evaluated with expert care. Our company is an active member of both NEFBA (Northeast Florida Builders Association) and NEFAR (Northeast Florida Association of Realtors), which keeps us connected to the latest regional standards and real estate industry insights.