Mr Klean Grout of Jacksonville
Mr Klean Grout of Jacksonville

Mr Klean Grout of Jacksonville

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Tile problem to repair

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Introduction
When you think about it, hiring any professional to come into your home is a little bit personal. With Mr. Klean Grout, you can trust us to treat you and your home or business with respect. Mr. Klean Grout will make your dirty, moldy or mildewed grout and damaged tile like new. Mr. Klean Grout is committed to Restore, Renew & Repair your tile to your satisfaction. When you call Mr. Klean Grout, you are dealing with a locally owned company, not a franchise. Mr. Klean Grout respects your time and we take pride in being on time and will do the job the right way the first time. The Mr. Klean Grout technicians will be prompt, courteous and respectful to you, your family and your home. At Mr. Klean Grout, we understand how important your flooring is to you. That is why we use the best equipment and techniques possible to ensure that we do a quality job to your satisfaction.
Overview

Hired 5 times

Serves Jacksonville, FL

Background checked

2 employees

9 years in business

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Featured Projects

18 photos

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

4.0

4 reviews

5
75%
4
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3
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25%


pro avatar
Debbie M.
Nov 21, 2022
George and Dion did a fabulous job on my tile. I choose to get the glaze on top and it made my floors double in size. I had a party that night and I got multiple compliments on my floor. Thanks George.
pro avatar
Laclondria R.
Mar 5, 2024
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Hired on Thumbtack

Hired on Thumbtack

This was the worst service ever. Not only did he not clean our floors as pictured in his advertisement. He spoke about my husband and I in the most derogatory way possible by referring to us by the N word and calling us Negroes. The photos on his page are misleading!!! I tried to resolve the issue. I even was willing to take 1/2 of my money back instead of all of it, which is what we deserve but Mr. George said there was nothing he could do to make it right. Coming back out to our house would yield the same result. If you look at his page, it states they will restore and renew your tile to your satisfaction as well as respecting you. Well, we received neither, satisfaction or respect. These photos are after my floor was “cleaned”…. Hire at your own risk.

Details: Tile • Residential • 1,000 - 1,500 sq ft • No stairs • No, furniture will be moved in advance

Mr Klean Grout of Jacksonville's reply
Thank you for sharing your feedback regarding the grout cleaning service you recently received. We understand your disappointment with the results and your expectation that the grout would return to its original white state. Upon close examination, it was evident that the grout had suffered from severe staining and discoloration due to extended neglect and poor maintenance over time. Unfortunately, in cases where grout has been deeply stained or permanently discolored, it may not be possible to fully restore it to its original state, even with professional cleaning services. We apologize if there was any misunderstanding regarding the outcomes of the service. Our advertisement aims to showcase the range of services we offer and the results that can be achieved in general scenarios. However, each cleaning situation is unique, and the condition of the grout can significantly impact the final result. We value your satisfaction and want to ensure that your expectations are met. We strive to be transparent about the limitations of cleaning procedures, especially when dealing with long-standing issues like deep grout stains. If you have any further concerns or would like to discuss alternative solutions, please don't hesitate to contact us. Your feedback is essential to us, and we are committed to addressing your needs to the best of our ability. Thank you for bringing this matter to our attention, and we appreciate the opportunity to assist you further. Best regards
Floor Cleaning
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Ella H.
Nov 21, 2022
Arrived in time and cleaned up when done. Very pleasant
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Alex W.
Nov 25, 2022
The quality of work was excellent
Credentials
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George Saunders

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