FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer flat-rate pricing based on the size and condition of your home — no hidden fees, ever. Every quote includes supplies, equipment, and detailed cleaning of the kitchen, bathrooms, bedrooms, and common areas. Discounts are available for recurring cleanings, multiple properties, and Airbnb turnovers.
- What is your typical process for working with a new customer?
We start with a quick phone or text consultation to confirm details and provide a quote within minutes. Once approved, we assign a cleaner and send full confirmation via text and email. You'll receive automated reminders, ETA updates, and a follow-up after your clean to ensure everything was 5-star.
- What education and/or training do you have that relates to your work?
Our team is trained in residential and short-term rental cleaning protocols, sanitation standards, and safety procedures. Every cleaner goes through onboarding, checklist-based quality training, and performance reviews to ensure we deliver consistent 5-star results.