Scheduled with 2 weeks notice for residential roof cleaning, and took the day off work to be home for it. On the morning of the service was notified of a schedule conflict and cancellation. While inconvenient, not the end of the world and I fully understand how this was a relatively small job in comparison to others for a small business owner, and was easily able to reschedule for Saturday in the afternoon. Time wasn't confirmed, but texted 30 minutes in advance and showed up at 10am; luckily I was home (but still in my pajamas). Should mention that on the day I chose K&R they were ready and willing to come out that day to do the work originally, but I wanted to be present for it which is why the 2 weeks delay in the first place. So just be flexible and understanding and everything works out for everyone in the end. South Florida is a big service area and traffic and scheduling will always be a concern. Friendly and honest service matters, and K&R delivered that.
What really matters: Did an excellent job, at a fair price. Should keep the HOA off my back for a good while! They protected the plants and cleaned up all of the overspray. Would definitely still hire them again and will be considering a quote for full house painting as well as interior cleaning.
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