FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At PrimeClean, we understand that customers have many options when choosing a cleaning service, so we focus on what truly sets us apart: • Consistent Quality – Every cleaning follows a detailed checklist to ensure thorough, reliable results every time. • Trained & Vetted Cleaners – Our team is carefully selected and trained to meet high standards, ensuring professionalism and attention to detail. • Flexible & Customer-Focused Service – We offer customized cleaning solutions, easy booking, and responsive communication. • Insurance & Protection – With a contract, we provide insurance for both the property and the client’s belongings. • Transparent Pricing – No hidden fees, plus discounts for reviews and special holiday offers. We aim to make professional cleaning simple, reliable, and stress-free for our customers.
- What is your typical process for working with a new customer?
At PrimeClean, we strive to make the process smooth and hassle-free for our customers. Here’s what you can expect when booking with us: 1️⃣ Initial Contact – You reach out to us via Thumbtack or directly, and we discuss your cleaning needs, preferences, and any special requests. 2️⃣ Customized Quote – Based on your requirements, we provide a transparent, no-obligation quote. 3️⃣ Scheduling – We arrange a convenient time for your cleaning service, offering flexible scheduling options. 4️⃣ Professional Cleaning – Our experienced cleaners arrive on time, fully equipped, and ready to deliver top-quality service. 5️⃣ Final Walkthrough – After the cleaning, we ensure everything meets your expectations. If any adjustments are needed, we address them promptly. 6️⃣ Feedback & Follow-up – Your satisfaction is our priority! We welcome feedback to continuously improve our services. We are fully bonded and insured, ensuring peace of mind with every service. Ready to book? Let us know how we can help! 😊
- What education and/or training do you have that relates to your work?
At PrimeClean, we take training and quality seriously. All our cleaners go through a structured training program, where they learn the best cleaning techniques, efficient time management, and customer service excellence. ✅ We provide hands-on training to ensure every cleaner meets our high standards. ✅ Our team follows detailed checklists and clear instructions to deliver consistent results. ✅ We offer ongoing support and guidance to our cleaners, so they always have the resources they need to perform at their best. Additionally, we stay updated on the latest cleaning methods, eco-friendly solutions, and industry best practices to continuously improve our service. With PrimeClean, you can trust that your home is in the hands of trained professionals who care about quality and customer satisfaction!