FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Kargus Moving, we offer transparent pricing with no hidden fees. Our hourly rate typically includes professional movers, truck, fuel, and tolls. Supplies are estimated based on your needs. We also offer weekday discounts and strive to work efficiently to respect your time and budget.
- What is your typical process for working with a new customer?
We start with a quick conversation—by phone, text, or email—to understand your moving needs. Once we receive your addresses and a few photos of your items, we provide a personalized estimate. Then, we send a simple service agreement and reserve your moving date. We maintain close communication before, during, and after your move.
- What education and/or training do you have that relates to your work?
Our team is trained in safe lifting techniques, furniture protection, and efficient moving logistics. We follow industry best practices and continuously train to meet residential building requirements, insurance compliance, and customer service standards.