My AC wasn't kicking on when it was supposed to and was sometimes running warm. All Year Cooling sent out a technician the same day. Felix, the technician, was friendly and got right to work. He unclogged the drain pipe, and I hoped this was what was causing our problem. Unfortunately, the same issue kept happening intermittently over the next week or so. I was in contact with Anthony at AYC, and he sent Felix back over that same day. He replaced a part on the AC unit, and it's been working great since. They also didn't double charge me, since the first diagnosis wasn't correct. I really appreciated AYC's commitment to getting it right, and the fact that they didn't try to make me pay again when they didn't get it right the first time...That seems very honest and professional to me.