FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in simple, flat-rate pricing with no hidden fees. Our standard Couch Cleaning package starts at $109, which includes our full 4-step deep cleaning process: steam extraction, organic shampooing, light stain removal, and deodorization. We also offer a "Deep Clean" package for heavily soiled items and a premium package that includes Scotchgard protection. We are currently offering 20% OFF for new clients! There are no travel fees for customers within our standard service area.
- What is your typical process for working with a new customer?
It’s very easy! You can get an instant quote over the phone or by texting us photos of your furniture. Once we agree on a price, we schedule a time that works for you (we work 7 days a week, 8 AM - 9 PM). On the day of the appointment, our tech arrives fully equipped. We start with a fabric inspection, followed by a pre-treatment for stains, and then perform our deep steam-extraction cleaning. We finish with a final grooming of the fabric and a walkthrough to ensure you are 100% satisfied before we leave.
- What education and/or training do you have that relates to your work?
Our technicians are trained in the latest steam-extraction and upholstery care methods. We specialize in handling delicate fabrics as well as durable synthetics. We are also experts in organic and eco-friendly cleaning, ensuring the solutions we use are safe for your children and pets.