FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At 239 Haulers, we believe in honest, upfront pricing with no hidden fees—ever. Our rates are based on the volume of junk you need removed, so you only pay for the space your items take up in our truck. We offer free, no-obligation estimates and always confirm pricing before we start any job. Our goal is to provide top-notch, white-glove service at a fair price, treating every customer like family. Whether it’s a single item or a full property cleanout, you’ll get transparent, competitive pricing every time.
- What is your typical process for working with a new customer?
From the moment you reach out to 239 Haulers, we make the process simple, stress-free, and professional. Here's what you can expect: Initial Contact – We’ll connect with you to understand your needs, answer any questions, and schedule a convenient time for a free estimate. On-Site Estimate – Our team arrives on time, assesses the items you need removed, and provides a clear, upfront quote with no hidden fees. Immediate or Scheduled Removal – If you approve the quote, we can often remove everything on the spot. If you prefer a later date, we’ll schedule a time that works for you. White-Glove Service – We handle everything with care, treating your home or property with respect. You won’t lift a finger—we do all the heavy lifting, cleanup, and hauling. Follow-Up – We ensure you’re 100% satisfied before we leave. We want every customer to feel like part of the 239 Haulers family. We pride ourselves on being reliable, responsive, and always going the extra mile.
- What education and/or training do you have that relates to your work?
At 239 Haulers, our team brings years of hands-on experience in junk removal, hauling, and property cleanouts. We've been trained in efficient, damage-free removal techniques, proper lifting and loading practices, and safe disposal methods. We also stay up to date on local disposal regulations and recycling standards to ensure every job is done responsibly and legally. Beyond the physical work, we’re trained in customer service because we believe the experience matters just as much as the result. Our white-glove approach means we’re respectful, professional, and focused on making your experience stress-free from start to finish.